Apprentice Digital Support Technician — CRM & Customer Care

Itron; United Kingdom; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading utility management firm in the UK is seeking a Support Technician to assist customers with digital systems and provide excellent service. This 18-month apprenticeship is ideal for those looking to start a career in technical support and customer service. Applicants should have a strong educational background and relevant skills in customer relations and technical support, with comprehensive training provided.

Benefits

Annual salary above apprenticeship wage

26 days annual leave plus public holidays

SimplyHealth Healthcare Cash Plan

Employee Assistance Programs

Self-invested Pension Plan

Income Protection

Life Assurance

Eyecare vouchers

Free vend hot drinks onsite

Cycle To Work Scheme

Purchase Additional Annual Leave

Performance recognition awards

Free car parking plus EV charge points

Collaborative culture

Career development opportunities

Strong work-life balance

Qualifications

• 3 x GCSE at grade 4 or above (or equivalent), including one core subject.
• 2 x A levels at grade E or above (or equivalent) are desirable.
• Relevant professional certifications are a plus.

Responsibilities

• Act as the first point of contact for customers and potential clients.
• Provide efficient & responsive customer service to maintain high satisfaction.
• Act as 1st level technical support in a CRM system.
• Investigate customer queries and escalate to 2nd level when necessary.
• Identify and resolve activation issues with software.

Skills

Analytical skills

Technical solutions identification

Microsoft Office proficiency

Effective communication

Customer-oriented

Proactive initiative

Reliability

Timekeeping

Personal responsibility

Self-improvement mindset

Education

3 x GCSE at grade 4 or above

2 x A levels at grade E or above

Relevant professional certifications

Tools

CRM systems

Job description

A leading utility management firm in the UK is seeking a Support Technician to assist customers with digital systems and provide excellent service. This 18-month apprenticeship is ideal for those looking to start a career in technical support and customer service. Applicants should have a strong educational background and relevant skills in customer relations and technical support, with comprehensive training provided.