Apprentice Customer Service Advisor: Start Your Tech Career

EE; Bridgend; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company in the UK is offering an exciting opportunity for an Apprentice Customer Service Advisor. In this role, you'll assist customers over the phone with various inquiries including billing and tech support. You'll participate in a 15-month apprenticeship program, leading to an NVQ Level 2 in Customer Service. This position is ideal for individuals eager to start their careers in customer service, where support and training are provided throughout the apprenticeship period. Competitive salary and a range of discounts are also offered.

Benefits

Starting salary of £21,620, rising to £25,684

Discounts on Mobile and Broadband packages

Access to a private GP 24/7

Qualifications

• Willingness to learn and grow in a customer service role.
• Great attitude and a friendly voice are essential.
• Ability to listen and build relationships.

Responsibilities

• Interact with customers over the phone for support.
• Assist with billing questions and tech support.
• Complete a 15-month NVQ Level 2 in Customer Service.

Skills

Customer Service

Problem Solving

Communication

Education

No prior experience required

Job description

A leading telecommunications company in the UK is offering an exciting opportunity for an Apprentice Customer Service Advisor. In this role, you'll assist customers over the phone with various inquiries including billing and tech support. You'll participate in a 15-month apprenticeship program, leading to an NVQ Level 2 in Customer Service. This position is ideal for individuals eager to start their careers in customer service, where support and training are provided throughout the apprenticeship period. Competitive salary and a range of discounts are also offered.