Apprentice Customer Service Advisor

EE Limited; Wales; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in Wales is seeking a Customer Service Advisor to join their frontline team. In this role, you will provide exceptional support to customers and complete a Level 2 NVQ in Customer Service. The ideal candidate will have strong customer service skills and a commitment to inclusivity. This position offers a great starting salary of £21,620 and various benefits including discounts on products, paid carers leave, and career development support.

Benefits

Great starting salary of £21,620

Huge discounts on EE & BT products

Online GP access 24/7

Market-leading paid carers leave

Career progression support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Free parking and refreshments

Qualifications

• Strong customer service skills and a passion for helping customers.
• Ability to work well in a team-oriented environment.
• Willingness to embrace diversity and inclusivity.

Responsibilities

• Support customers and provide exceptional service.
• Complete a Level 2 NVQ in Customer Service.
• Promote EE family values and ensure customer satisfaction.

Education

Level 2 NVQ in Customer Service

Job description

This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme? If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service, your job will be to show our existing customers why the EE family is the right one for them. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. Wondering if you’re what we’re looking for? We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Benefits

• Great starting salary of £21,620
• Huge discounts of EE & BT products including your Mobile and Broadband, saving you hundreds of pounds every year
• Online GP: giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market‑leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving the career you want.
• Season Ticket Travel Loan: giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
• Free parking on our sites, free tea and coffee, and even a concierge.

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to get the conversation started!