Apprentice Customer Service Advisor

EE Limited; Treharris; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in Treharris is offering an Apprenticeship as a Customer Service Advisor. This role involves helping customers with their inquiries over the phone, while also completing a recognized NVQ Level 2 qualification. No experience is needed, just a passion for learning and providing excellent service. This position comes with a starting salary of £21,620, with additional benefits and discounts. Join us to kickstart your career!

Benefits

Starting salary of £21,620

Potential salary rise to £25,684

Discounts on mobile and broadband

Discounts on tech products

Private GP access

Support for career growth

Qualifications

• Great attitude and a friendly voice.
• Willingness to learn and grow.
• No previous experience required.

Responsibilities

• Assist customers with billing and technical support.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Provide great customer service and build relationships.

Skills

Customer service

Problem-solving

Communication

Job description

Apprentice Customer Service Advisor

Treharris, Mid Glamorgan - £21,620 Full Time Posted by: EE Posted: Monday, 24 November 2025

Job Title: Apprentice Customer Service Advisor

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Location: Treharris, Mid Glamorgan, UK

Industry: Customer Services

Rate: £21,620

Company: EE

What's in it for you

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.