Apprentice Customer Service Advisor

Ee; Newcastle upon Tyne; On-site; GBP 22,000; Full time

Job summary

A leading mobile network in Newcastle upon Tyne is looking for an enthusiastic individual for a full-time apprenticeship in customer service. You will help customers with their bills, contracts, and smartphone features while receiving training towards an NVQ. Benefits include a salary of £21,620, online GP access, and career development support.

Benefits

Salary of £21,620

Online GP access

Market leading paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Desire to start a career in customer service.
• Willingness to learn and develop through training.
• Ability to provide exceptional, personal service.

Responsibilities

• Ensure customers experience the best of EE.
• Assist customers with their bill, contract, or smartphone features.
• Provide exceptional and personal service every time.

Skills

Energy

Ambition

Customer service mindset

Job description

Overview

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Contract: Full time: Permanent

Salary: £21,620 per year

Hourly rate: £11.08

Start Date: October 2025 onwards

Company: EE

About the role: Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.

We are looking for someone who can come from any background and has the energy, talent and ambition to launch an amazing career at EE. You will receive training towards an NVQ and enjoy the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. Your role will be to make sure our customers receive an exceptional and personal service every single time.

Your Future With Us

Development: We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Inclusivity: We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. EE welcomes all ages, races, sexualities, disabilities, religions and gender identities, and we celebrate diversity at all levels.

What Are You Looking For?

We operate a personal environment and aim to treat you as you want to be treated.

What we’re looking for:

• Possess energy, ambition and a desire to start a career in customer service.
• Be comfortable learning and developing through training toward an NVQ.
• Have a mindset to provide exceptional, personal service to customers.

What’s in It For You?

• Being part of the EE family with numerous benefits, including:
• Salary of £21,620.00 per year
• Online GP available to you and your immediate family, 24/7, funded by EE
• Market leading paid carer’s leave for carers
• Family leave with equalised maternity, paternity and adoption leave
• Discounts on EE & BT products (mobile and broadband)
• Career development support to help you shape your path
• Season Ticket Travel Loan
• Volunteering days to support your local community
• Optional Private Healthcare and Dental

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!