Apprentice Customer Service Advisor

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government organization in Solihull is offering an exciting apprenticeship opportunity for Customer Service Advisors. This role is perfect for those looking to gain experience in a supportive environment focused on delivering exceptional services to residents. Successful candidates will demonstrate strong communication and teamwork skills and have flexibility to work various locations. The position offers training, development, and generous benefits including annual leave, staff discounts, and pension access.

Benefits

Training and career progression opportunities

Generous annual leave

Employee Assistance Programme

Family-friendly policies

Access to Local Government Pension Scheme

Staff discounts

Qualifications

• Flexibility to work across multiple locations in Solihull on a shift rota (Monday to Friday).

Responsibilities

• Provide seamless service to all customers.
• Work as part of a high-performing team.

Skills

Good communication skills

Active listening skills

Collaborative approach

Digital confidence

Basic knowledge of customer service

Job description

Overview

Customer Service Advisor – Connect Customer Contact Service

Solihull Council has an exciting apprenticeship opportunity within our Connect Customer Contact Service. This is a fantastic opportunity to be part of a high-performing team that plays a vital role in delivering excellent services to our residents.

Our Connect Customer Services team is central to the Council’s vision to put people at the heart of everything we do through outstanding service delivery. As an Apprentice Customer Service Advisor, you will be customer focused, flexible, an enthusiastic member of the team, and you will provide a seamless service to all customers.

What We’re Looking For

To succeed, you will demonstrate:

• Good communication skills
• Active listening skills
• A collaborative and respectful approach to teamwork, with integrity at the core of your interactions.
• Digital confidence
• A basic knowledge and understanding of customer service.
• Flexibility to work across multiple locations in Solihull on a shift rota (Monday to Friday).

Why Join Us

At Solihull Council, people are at the heart of everything we do. We offer a supportive working environment, opportunities for development, and the chance to make a real difference in the lives of our residents. We also offer you:

• Training, development, and career progression opportunities.
• Generous annual leave plus the option to buy up to 10 extra days.
• Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
• Family and carer-friendly policies.
• Access to the Local Government Pension Scheme.
• Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.

How to Apply

To apply, please click on the link below and make sure your application is in your own words and reflects your own personal experiences.

Contacts

If you have a specific question regarding this post, please contact Customer Contact Manager at [e-mail]

Closing Date

Closing date: Sunday 2 November 2025.

Please note that we reserve the right to close the job earlier if we receive a high volume of applications. We therefore encourage you to complete your application at your earliest opportunity.

Interviews

Interviews will take place w/c 10 November.

Please note we do not accept CVs for this role.

Language and Disclosure

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. This post requires the following Disclosure and Barring check: BPSS/Basic.

Safeguarding

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Attachments

Attached documents

Job Description and Person Specification