Apprentice Customer Service Advisor

Lifetime Training; Manchester; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading training provider in Manchester is seeking an Apprentice Customer Service Advisor to enhance their customer service team. This role involves making outbound calls and resolving client enquiries. No prior experience is required, as full training will be provided to ensure success in the role. The ideal candidate will be motivated and possess excellent communication skills. This apprenticeship offers a structured training plan and opportunities for personal growth and career progression.

Benefits

Up to 30% discounts across retail stores

24/7 access to health and wellbeing support

Learning opportunities from industry professionals

Genuine opportunities for personal growth

Qualifications

• Motivated and enthusiastic individual needed for customer service role.
• Full training provided for successful apprenticeship.
• Ability to liaise with both internal and external stakeholders.

Responsibilities

• Proactive outbound calls supporting marketing campaigns.
• Document and resolve complaints efficiently.
• Liaise with stakeholders via phone/email.

Skills

Excellent telephone skills

Outstanding written communication

Outstanding verbal communication

Passion for customer care

Problem-solving abilities

Education

No previous experience required

Job description

Due to the continued expansion of the business, Clarity is investing in the Customer Service function for an Apprentice Customer Service Advisor to proactively promote additional services whilst maintaining a central hub for resolving enquiries and issues.

Clarity are seeking a motivated, enthusiastic and ambitious individual who can demonstrate excellent telephone skills, outstanding written and verbal communication, a passion for customer care, the ability to liaise with internal and external stakeholders and problem solve. Previous experience is not required as full training will be provided, with the apprenticeship embedding the skills gained to guarantee success.

Reporting through the Customer Services Manager, the individual will play an integral role in the continuous development of the function.

The main responsibilities include proactive outbound calls to our existing client base supporting regular marketing campaigns and gaining an insight into client experiences. Dealing with client enquiries and utilising this information to develop client education material. Complaints handling and problem resolution, ensuring each complaint is fully documented and a resolution is provided on a timely basis.

Key Responsibilities:

• Liaise with internal and external stakeholders via the phone/email with professionalism and efficiency
• Gain a full understanding of the service to be able to confidently promote to clients and deal with enquiries
• Gather insights from client interactions to assist in the continuous improvement of the service
• Maintain accurate records of client interactions, feedback, and complaint resolutions
• Attend and co-ordinate client meetings and demonstrations
• Keep up to date on all processes relevant to the Customer Service Advisor role, attending training and team meetings where required
• Adapt to take on additional responsibilities as required by the team or business

Benefits:

• Up to 30% discounts across high street retail stores as part of the apprenticeship.
• 24/7 access to external health and wellbeing support online or via the phone.
• The opportunity to learn directly from industry professionals to enhance your career.
• Genuine opportunities for personal growth and career progression.

How will the apprenticeship be delivered?

• You will be assigned an expert Lifetime Training coach to support you throughout your apprenticeship journey, with regular face to face and virtual catch ups every 4-6 weeks.
• You will work towards your Customer Service Practitioner Level 2 apprenticeship qualification over the course of 12-18 months.
• A hands-on approach to learning and structured training plan delivered at your place of work without the expectation to attend college.
• Dedicated time each week to focus on your learning.