Apprentice Customer Service Advisor

GTG Training; Basildon; On-site; GBP 12,000 - 15,000; Full time

Job summary

A leading automotive training provider in the United Kingdom is offering a customer service apprenticeship that develops essential skills for the automotive industry. Successful candidates will work at a Renault dealership, enjoying full-time paid employment and ongoing support while progressing through comprehensive training and assessments. Applicants should be eager to learn and have a minimum GCSE Level 5 in Maths and English, with a preference for a full UK Driving licence.

Benefits

Full time paid employment

Clear career progression pathway

Cutting edge training programme

Continuous professional development

Regular training support

Qualifications

• Candidates should be eager to learn and kickstart their career in automotive.
• A willingness to work in a customer-focused environment is essential.
• A full UK Driving licence is preferred but not essential.

Responsibilities

• Communicate effectively with colleagues and customers.
• Take responsibility and ownership for personal performance.
• Participate in the Renault UK Apprenticeship Programme.

Skills

Customer focused

Effective communication

Teamwork

Initiative

Time management

Education

GCSE Level 5 or above in Maths and English

Job description

Do you thrive on providing exceptional customer experiences? If you answered YES, then buckle up, because this is the perfect opportunity for you! Embark on a journey that combines your love for cars with the art of customer service. Learn the ins and outs of the automotive industry while honing your communication and problem-solving skills. Learn to understand customers' needs, provide tailored solutions, and leave them with a smile on their faces.

This isn't just a job – it's a stepping-stone to a rewarding career. Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!

About The Role

The Renault UK Apprenticeship Programme guarantees a comprehensive development of skills for Apprentices in customer services specifically tailored to the Renault brand.

Level II Customer Service Practitioner & Level III Customer Service Specialist Apprenticeship Standards are both available for enrolment with the correct course for you being allocated at the point of enquiry.

Day-to-day duties

Level 2 Customer Service Practitioner

Course duration 12-15 Months

Topics Covered Include

• Communicate effectively with colleagues and customers
• Behave following the values of the company and the brand
• Operate as an effective team member
• Taking responsibility when needed and being honest and accountable
• Take personal ownership to improve own performance
• Understand how the business works from an operational perspective and demonstrate commercial awareness

All training will be through on-line webinar delivery with the End Point Assessment being conducted at your place of work.

Benefits

Join us on our Renaulution and you will become an essential part of the future in sustainable mobility and will experience the following benefits:

• Pride and status associated by working with one of the world’s largest and most innovative car manufacturers
• Full time paid employment at a Renault Dealership, with a clear career progression pathway
• Cutting edge training programme with exclusive use digital resources
• Regular workplace development and assessment by your employer to achieve the required 20% off the job training hours
• Continuous professional development of essential knowledge, behaviours and communication skills
• Regular Renault Training Team support and reviews to ensure progression and personal wellbeing

Essential Skills

• We are looking for candidates who want to kickstart their career in the automotive industry and who are keen to learn.
• You’ll need to be someone who stands out from the crowd, who challenges preconceptions, is forward thinking and eager to learn. Our apprentices are integral to our business.
• You are able to prioritise and work to timelines.
• A willingness to work in a customer focused environment using your own initiative.
• A full UK Driving licence is preferred but not essential.
• You must have or expect to gain GCSE Level 5 or above in Maths and English. If you are working towards these qualifications, please state this in your application.

Applications will be considered as they are received and therefore adverts may close early due to high volume.

Are you ready to become an apprentice and start learning and earning? Apply now