Apprentice Customer Service Advisor

EE Limited; Abercanaid; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications provider in Wales is seeking an Apprentice Customer Service Advisor to support customers over the phone with billing and tech questions. This full-time apprenticeship offers comprehensive training, including an NVQ Level 2 in Customer Service and a starting salary of £21,620. Join a supportive team where you'll grow your skills and build your career. Apply now to start your future!

Benefits

Great starting salary

Discounts on mobile and broadband

Access to a private GP

Career support and training

Qualifications

• Great attitude and a willingness to learn.
• Support provided including study days and guidance from a tutor.

Responsibilities

• Chat with customers over the phone for support.
• Help with billing questions and tech support.
• Complete a 15-month apprenticeship for an NVQ Level 2.

Skills

Great attitude

Friendly voice

Willingness to learn

Education

No prior experience needed

NVQ Level 2 in Customer Service (upon completion)

Job description

Apprentice Customer Service Advisor

Merthyr Tydfil, Wales - £21,620 Full Time Posted by: EE Posted: Monday, 24 November 2025

Job Title: Apprentice Customer Service Advisor

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Start your future with EE - Where your voice could be the start of something big.

What's in it for you:

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.

Location: Merthyr Tydfil, Wales, UK

Industry: Customer Services

Rate: £21,620

Company: EE

Contact: Click apply

Reference: JS20279_52819

Posted Date: 11/24/2025 12:56:31 PM