Apprentice Customer Service Advisor

EE Limited; Aberbargoed; On-site; GBP 21,000 - 26,000; Part time

Job summary

A telecommunications company in Bargoed seeks an Apprentice Customer Service Advisor. This role offers a starting salary of £21,620 and involves assisting customers with inquiries while completing an NVQ Level 2 in Customer Service. Ideal candidates will have a friendly attitude and the desire to grow within the industry. Opportunities for skill development and career advancement are available.

Benefits

Great starting salary

Discounts on mobile and broadband packages

Private GP access for family

Career development support

Qualifications

• Willingness to learn and develop customer service skills.
• Ability to communicate effectively with customers.
• Problem-solving skills to assist customers with various inquiries.

Responsibilities

• Assist customers over the phone with billing questions.
• Provide tech support and build relationships with customers.
• Complete a 15-month NVQ Level 2 training course.

Skills

Great attitude

Effective communication

Problem-solving

Education

No prior experience required

NVQ Level 2 in Customer Service

Job description

Apprentice Customer Service Advisor

Bargoed, Mid Glamorgan - £21,620 Full Time Posted by: EE Posted: Monday, 24 November 2025

Job Title: Apprentice Customer Service Advisor

Employment Type: Apprenticeship

Hourly Rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Start your future with EE – Where your voice could be the start of something big.

What's in it for you

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as smart watches, speakers, TVs, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15‑month NVQ Level 2 in Customer Service. We'll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.

Location: Bargoed, Mid Glamorgan, UK

Industry: Customer Services

Rate: £21,620

Company: EE

Contact: Click apply

Reference: JS20279_52819-D993FDC135829972005A449DDA0674C8

Posted Date: 11/24/2025 12:56:55 PM