Apprentice Customer Advisor

Severn Trent; Wrexham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading water utility company in Wrexham is seeking an enthusiastic Apprentice Customer Advisor. In this role, you'll gain hands-on experience in various customer service teams, learning to manage customer expectations and deliver exceptional service. The ideal candidate should have a passion for helping others and be eager to learn. This apprenticeship program focuses on personal and professional development, offering a supportive environment with dedicated mentors. Join us and start building your career today.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Dedicated training and development

Retail offers

Two paid volunteering days per year

Qualifications

• Passion for making a difference in providing vital services.
• Eager to learn in a diverse and dynamic environment.
• Ability to adapt to a fast-paced working environment.

Responsibilities

• Work across different teams within customer services.
• Deliver high-quality products and services to customers.
• Communicate effectively with various stakeholders.

Skills

Can do attitude

Excellent communication skills

Ability to adapt

Problem-solving initiative

Ability to prioritize tasks

Education

GCSE Maths and English

Job description

Department:

Hafren Dyfrdwy Salary (£): £, Apprentice Customer Advisor

Apprentice Customer Advisor

LET’S CUT STRAIGHT TO IT

At Hafren Dyfrdwy, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That's why we're on a mission to deliver bigger and better things, and we need passionate apprentices like you to help us achieve our goals.

Our people and culture are the heart of our success. We're proud to be in the top % of utility companies worldwide for employee engagement and ranked as a Top UK Employer on Glassdoor. With nearly , dedicated colleagues, we're looking for more brilliant people who are eager to turn challenges into opportunities for a better future.

If you're excited to learn, and ready to make a real impact, we want you on our team.

LET’S TELL YOU MORE

Apprenticeship Programmes are a great way to earn and learn! Our Apprentice Customer Advisor Programme offers the perfect blend of personal and professional development, exposing you to the core of our business.

You’ll be supported every step of the way. Your role will be to gain practical experience in a few teams developing your knowledge and understanding of Hafren Dyfrdwy and the processes.

All of this will allow you to further develop your skills so you can communicate data effectively to a wide variety of stakeholders. Furthermore, you'll spend time with our customer facing teams, delivering high quality products and services to our customers.

We welcome all apprentices from diverse backgrounds, as we know diverse minds bring new ideas and a different way of thinking. We are looking for someone who wants to build their career with us and grasp new opportunities, and in return we will support you with varied experiences, training and development to provide a grounding for your future career.

HOW WILL THE PROGRAMME WORK?

You will be based at our head office in Wrexham, the heart of our patch. The programme requires you to complete placements with our Customer Advisor teams throughout your time in the role, gaining exposure in different areas of the department so that you are equipped with the right skills to build your career here at Hafren Dyfrdwy.

In this exciting programme, you will have the chance to discuss your development and career ambitions in your - meetings with business leads, mentors, a study buddy, the cohort leader, and the New Talent Team.

As part of this apprenticeship, you will be studying towards a Level qualification in Agored Cymru. You can find more information about this qualification (known as a standard) by . We encourage you to read this additional information before applying.

WHAT YOU WILL LEARN

You will expand your knowledge of:

• How to understand the different needs and priorities of our customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.
• You’ll learn the internal policies and procedures, including any complaints processes and digital media policies that are relevant to your role and our organisation.
• Learn how to establish the facts that enable you to create a customer focused experience and appropriate response.
• How to recognise customers that are in financial difficulties or vulnerable situations and where appropriate discussing the relevant Assistance Schemes.
• How to work to various performance targets including customer satisfaction, productivity, and accuracy.

WHAT WE ARE LOOKING FOR

We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term.

If you have the passion to succeed that we see in our apprentices every day, you’ll be a great match for our programme. We’d love you to be someone with:

• A ‘can do’ attitude – willing to get stuck in, take accountability for decisions and actions and who takes pride in their work
• A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment
• Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving.
• No two days are the same on the front line and not every day goes to plan, so you’ll need to be quick on your feet to respond!
• Excellent communication and collaboration skills and enjoy working with multiple teams
• Ability to analyse and interpret information and effectively communicate this to different team members and audiences
• Curiosity to learn quickly in a reactive and dynamic working environment

ABOUT THE PROGRAMME

Our New Talent Team will guide you and support you every step of the way. Furthermore, your line manager, mentor and apprenticebuddy will be there to help you in making sure you reach your full potential here at Hafren Dyfrdwy.

Location: Wrexham, Wrexham Road, Wrexham, LL EH

Standard: Agored Cymru

Link to Standard:

Apprenticeship Level:

Apprenticeship Duration: months

Starting Salary: £,

Entry Criteria: GCSE Maths and English are required for this role

Driving Requirements: There are no driving requirements for this role

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.

With that in mind, here are just some of our favourite perks that you’ll get being part of the Hafren Dyfrdwy family:

• days holiday + bank holidays (and the ability to buy/ sell up to days per year)
• Annual bonus scheme (of up to £,, which is subject to eligibility)
• Leading pension scheme – we will double your contribution (up to % when you contribute %)
• Sharesave – the chance to buy Severn TrentPlc shares at a discounted rate
• Dedicated training and development with our Academy
• Retail Offers
• Family friendly policies
• Two paid volunteering days per year

As if that isn’t enough, you’ll receive an annual salary increase whilst you’re on programme and you’ll also get an increase when you move into your first job.

DIVERSITY AND INCLUSION

At Hafren Dyfrdwy we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments. Find out more about at Hafren Dyfrdwy.

LET’S GO

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

• Roles close on th March at Midday (pm)
• Check your diary – face to face assessments will run from through April and May
• Estimated start date- September

To find out more about working with us, search LifeatSevernTrent on social media.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this programme and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate must be able therefore to demonstrate right to work without Severn Trent sponsorship.