Apprentice Customer Advisor

EE; Barnton; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading telecommunications company in the United Kingdom is offering a full-time apprenticeship in customer service. You will engage with customers over the phone, assisting with various inquiries while acquiring an NVQ Level 2 qualification. No prior experience is necessary, just a positive attitude and eagerness to learn. Enjoy a competitive salary and a suite of benefits, including discounts on company products and optional healthcare. Join us and start building your career now.

Benefits

Competitive salary

Huge discounts on products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Free tea and coffee

Qualifications

• No previous experience required, just a positive mindset and willingness to learn.
• Support provided for completing NVQ Level 2 in Customer Service.
• Dedicated study day per week with guidance and coaching.

Responsibilities

• Assist customers over the phone with billing questions and tech support.
• Learn to listen, solve problems, and build customer relationships.
• Deliver a positive service experience on every call.

Skills

Great attitude

Friendly voice

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Full time : Full Time Apprenticeship

Hourly rate: £11.09

Start Date : 23/02/26

Wondering What's In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year.

• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want.

• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.

• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like; free tea and coffee, and even a concierge.

What you'll be doing:

At EE, we believe every interaction should be a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.