Apprentice Clinical Administrator

NHS; Newcastle upon Tyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare institution in Newcastle upon Tyne seeks an Apprentice Clinical Administrator for an 18-month program. The role includes assisting with administration in the ENT Department, audio-typing letters, and managing calls. Candidates need a minimum of 4 GCSEs including English and Maths and good communication skills. A permanent Band 3 role is guaranteed upon completion. The closing date for applications is 30 November 2025.

Qualifications

• Candidates must have minimum of 4 GCSEs including English and Maths.
• Experience in Business Administration preferred or equivalent.
• Good communication skills required, particularly over the phone.

Responsibilities

• Assist in day-to-day administration of the ENT team.
• Audio-type letters and manage telephone enquiries.
• Cover other administrative posts as needed.

Skills

Good written and verbal communication skills

Basic IT skills – Microsoft Office and typing

Ability to work as part of a team

Time management

Education

Minimum of 4 GCSEs, including English and Maths (grade 4 or equivalent)

Business Administration Level 2 NVQ

Job description

Apprentice Clinical Administrator

The Newcastle upon Tyne Hospitals NHS Foundation Trust is inviting applications for an Apprentice Clinical Administrator to work in the ENT Department. This is an Advanced Apprenticeship in Business Administration, lasting 18 months, with a guaranteed Band 3 post upon successful completion. Candidates will graduate to a permanent 37.5‑hour Band 3 role, earning a Band 2 salary during the apprenticeship.

Responsibilities

• Assist in day‑to‑day administration of the ENT team, providing high‑quality secretarial support to consultants, junior medical staff and specialist nurses.
• Audio‑type letters and documents, manage telephone enquiries and communicate with patients about appointments and admissions.
• Cover other administrative posts within the Trust as needed.
• Interact with the local education provider to complete the Level 3 Apprenticeship Programme.
• Attend training sessions and maintain professional development records.

Qualifications & Education

• Minimum of 4 GCSEs, including English and Maths (grade 4 or equivalent).
• Business Administration Level 2 NVQ, or equivalent experience.
• Good written and verbal communication skills, including telephone use.
• Basic IT skills – Microsoft Office and typing.
• Ability to work as part of a team and manage time effectively.

Apprenticeship Eligibility

• Age 18 or over.
• Right to work in the UK and residence for at least 3 years.
• Proof of English and Maths qualifications.
• Not currently enrolled in another funded training programme.

Other Information

Closing date for applications: 30 November 2025. No agencies please. Interview will be held on 10 December 2025.