Apprentice Business Administrator (Reception / Help Desk & Business Development Dept) - Ref 14732

AMT Lawyers; Blackburn; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading legal firm in Blackburn is seeking a dedicated individual for a unique hybrid role in their Reception & Business Development Department. This position combines leading the reception team with engaging in business development responsibilities. Excellent communication and organisational skills, along with the ability to multi-task, are essential for success in this role. The firm provides a supportive environment with opportunities for growth and progression.

Qualifications

• Excellent communication skills required.
• Must be organised and able to multi-task.
• Commitment and punctuality are essential.

Responsibilities

• Lead the reception team and support business development.
• Handling all receptionist duties and client care.
• B2B communication and target-driven tasks.

Skills

Communication skills

Organisational skills

Multi-tasking

Commitment

Dedication

Consistency

Punctuality

Job description

Company Bio

As a highly regarded full service law firm, our objective is to deliver clear legal solutions which precisely match the needs of you and your business. Our ability to unravel complex problems with strong emphasis on communication is fundamental to our service.

You are here

OUR AIM IS TO MAKE OUR SERVICES AVAILABLE TO THE WIDEST RANGE OF CLIENTS, SATISFYING OUR COMPANY ETHOS, HELPING PEOPLE FROM ALL WALKS OF LIFE.

Description

A brilliant Apprenticeship opportunity has arisen within our Reception & Business Development Department at our Head Office in Blackburn. This is a unique Hybrid Role which involves leading our Reception Team and also to be an integral part of our Business Development department.

Responsibilities

• Excellent Communication Skills and Presentation based at the Reception Desk of the offices.
• All Receptionist Duties including telephone calls, dealing with incoming clients, organising the post (internal and external), housekeeping etc.
• Client Care and Business Development duties: Regular B2B communication via telephone with current clients and potential new clients; Target driven tasks to enhance and develop the firm’s new business within areas of specialism i.e. Residential Conveyancing.
• Progression: If the candidate is able to showcase the abilities mentioned above, the role will involve progression by the person obtaining more responsibility in maintenance and management of the firm in regards to Client Care, Marketing and Business Development. This will also be reflected financially via a salary increase.
• Problem Solving / Creativity / maintaining standards: Respond to issues requiring a good understanding of work-area policies and procedures; Resolve complex problems in a thorough and timely manner; Take a moderate level of accountability; Analyse and interpret a variety of situations; Use appropriate tools; Use relevant information to solve problems; Update manuals / procedures; Provide training to paralegals where appropriate.
• Prioritise work: Work as part of a team understanding and focusing on how the role supports the team’s and department’s priorities; Work with colleagues to co-ordinate, develop, improve and work to Lexcel standards.
• Responsibility and accountability: Responsible for the receipt and acknowledgment of queries with appropriate tracking and response; Responsible for prioritising work; Responsible for supporting others.
• Communication: Interpret and communicate established processes and procedures to a range of audiences; Convey information / advice to others that can be complex in nature; Share information, verbally and in writing, in a clear and concise manner; Tailor communication to different audiences and clients.
• Decision Making: Obtain necessary level of information to inform decision making; Articulate when necessary how decisions have been reached; Provide advice and feedback; Automatically make decisions on routine issues; Follow departmental procedures; Exercise confidentiality in relation to personal and sensitive information.
• Knowledge & Skill: Detailed knowledge and understanding of own work area; Ability to use the appropriate system; Keep up to date with issues; Proactively research information; Develop expertise; Personal Health and Safety in the workplace.
• Risk management: Understand the risks associated with the nature of the service you are supporting and identify areas of concern, taking any initial remedial action and raising these appropriately.
• Innovation and Flexibility: Ability to transfer skills to a range of service areas; Ability to pick up variance in approaches; Ability to consider better ways of delivering support, communicating this as a proposed change; Willingness to comply with Solicitors Regulation Authority rules and practice policies while maintaining flexibility.

Requirements

• Communication skills
• Organised
• Be able to multi-task
• Committed
• Dedicated
• Consistent
• Punctual