Apprentice Automotive Warranty Assessor Company Description Job Description Additional Information

MSX International Inc.; Chester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global automotive solutions provider in the UK is seeking a Warranty Administrator Apprentice to assess warranty claims and support the Retail network. The ideal candidate should have a keen interest in motor vehicles and possess GCSEs in Mathematics and English. Responsibilities include assessing claims, providing administrative support, and liaising with Retailers. This role offers a salary raising to £26,500 upon qualification completion and a comprehensive benefits package including a pension plan and health care scheme.

Benefits

Salary raising to £26,500 after qualification

25 days annual leave (pro rata)

Company contributory pension plan

Cash back health care scheme

Life assurance

10 days full pay sick days

Salary exchange childcare vouchers

Cycle2work scheme

Car salary exchange scheme

Qualifications

• Interest in motor vehicles.
• Confident with telephones and web-based applications.
• Must work to tight time schedules and maintain high quality.

Responsibilities

• Assess warranty repair claims submitted by the Retailer network.
• Provide remote support for the Retail network on claim submissions.
• Record data in a bespoke computer application.

Skills

Team player

Process orientation

Attention to detail

Logical thinking

Good communication skills

PC literacy

Education

GCSE Mathematics and English C or equivalent grade 5 or above

Job description

Job Overview

Working within an experienced team assessing automotive warranty claims for various automotive brands. In this role you will be working towards completing a Level 3 Business Administration Main purpose of the role

Primary Responsibilities

• The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.
• Support kit request from dealers.
• All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.
• The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance.

Candidate Responsibilities

• Working in a team of up to nine assessors in an open plan office.
• Record data as required into a bespoke computer application (training provided).
• Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail.
• Ensure all data is aligned with all the correct processes, technical bulletins and campaigns.
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims.
• Administer the necessary documentation to support the warranty claims.
• Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology.
• Complete all work to a minimum quality requirement assessed by MSXI and customer management.

Ideal Candidate Profile

The ideal candidate will want to develop their administration and customer service experience.

1. Interest in motor vehicle.
2. Educated to GCSE Mathematics and English C or equivalent grade 5 or above.
3. Customer experience would be judged a significant advantage.
4. Confident with the use of telephones, computers and web-based applications.
5. Work to tight time schedule, producing and maintaining a high level of quality.
6. Flexible to cover additional hours around holidays, sickness and peak trends.
7. PC literacy is essential.

Competencies and Skills

• Team player but must have a pro‑active approach and provide new ideas for continuous improvement.
• Process orientated with attention to detail.
• Logical thought processes; inquisitive and capable of non‑leading questioning.
• Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills.
• Can demonstrate a high degree of being able to work on own initiative and motivation.Enthusiastic, flexible and proactive personality.
• Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
• Strong business acumen, customer focus and automotive knowledge.
• Strong organisational and time management skills.

Company Overview

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

Working Hours

40 hours per week 8 to 5 Monday to Friday from The Colchester office, an option for remote working.

What We Offer

• Salary: Raising to £26,500.00 (Living wage) on completion of qualification.
• 25 days annual leave (pro rata).
• Company contributory pension plan.
• Cash back health care scheme.
• Life assurance.
• 10 days full pay sick days (after three months service).
• Salary exchange childcare vouchers.
• Cycle2work scheme.
• Car salary exchange scheme.

Equal Opportunity Statement

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.