Apprentice Aftersales Customer Advisor

Scottish Apprenticeships; Aberdeen City; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading apprenticeship provider seeks customer-focused individuals for the role of Apprentice Aftersales Customer Advisor in Aberdeen. You will gather customer insights, support workshop teams, and enhance digital skills, ensuring excellent service delivery. Full training and mentorship will be offered, along with benefits such as 33 days of annual leave and healthcare options. Apply now to start your journey in a dynamic environment.

Benefits

Mentorship

Dedicated training coach

Full training

Help to achieve driving licence

Qualifications

• Good levels of literacy and numeracy.
• Strong communication skills.
• Interest in developing digital knowledge.

Responsibilities

• Work across all areas of Aftersales to enhance customer experience.
• Provide parts to workshop technicians.
• Communicate with customers about their vehicles' progress.

Skills

Communication skills

Numeracy

Literacy

Customer service

Digital knowledge

Education

National 4 or above in Maths, English and one other subject

Job description

Job Overview

Job purpose: We’re recruiting for customer-focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors.

We Offer

• A mentor to support you in the workplace.
• A dedicated training and development coach to support your learning journey.
• Full training on all ‘in-house’ and external systems and applications.
• Uniform.
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.

All Benefits Available To Existing Arnold Clark Employees

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more.

Location

Arnold Clark Transport, Newhouse.

Hours

Full time: 39 hours per week.

Qualification

Diploma in Digital Application Support.

Responsibilities

As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.

You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

Day-to-Day Duties

• Reviewing and forward-planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Essential Skills

• You must have gained or be working towards National 4 or above, or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Strong communication skills.
• An interest in developing your digital knowledge and skills.
• A passion for great customer service.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Employment Terms

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role.

Apply

Think this is the right apprenticeship for you? Click the "Apply now" button to start your new career with this apprenticeship.

This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.