Apprentice Administration Assistant

NHS; Newcastle upon Tyne; On-site; GBP 22,000 - 25,000; Full time

Job summary

A prominent healthcare trust in the UK is seeking an Apprentice Administration Assistant to join their ENT/Audiology Department. This 12-month apprenticeship includes comprehensive training and leads to a guaranteed Band 2 position. The successful candidate will assist in providing efficient administration services, support medical staff, and ensure high-quality patient care. Applicants must meet GCSE requirements and have the right to work in the UK. The role also promotes a flexible working environment with significant development opportunities.

Qualifications

• Understanding of confidentiality issues.
• Previous work experience in a healthcare environment is preferred.

Responsibilities

• Provide efficient support to medical staff.
• Handle telephone enquiries effectively.
• Communicate with patients regarding appointments.

Skills

Effective communication

Good organisation skills

Teamwork

Telephone skills

Education

GCSEs in Maths and English at Grade 4 or above

GCSE, Functional Skills or Key Skills qualification in ICT at Level 1 or above

Job description

Apprentice Administration Assistant

The closing date is 02 December 2025

Would you like an Apprenticeship with a guaranteed Band 2 job at the end?

You will be enrolled with a local education provider and will be required to complete your Level 2 Apprenticeship Programme within the duration of the placement. This opportunity will provide you with valuable experience and offer a strong foundation for a career within the NHS.

The ENT/Audiology Department have a post for an Apprentice Administration Assistant. The successful applicants will follow an Intermediate Apprenticeship for 12 months. On successful completion, the apprentices will automatically transfer into the permanent Band 2 posts of 37.5 hour per week. The successful post holders will provide and maintain an efficient and effective administration service to the ENT out patient department which includes covering reception to contribute to the delivery of a consistently high standard of patient care as part of the multidisciplinary team.

• Interview Date: 15th December 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The main tasks include :

• Effective communication
• Making appointments
• Answering telephone queries
• Good organisation skills
• Able to work well as part of a team.
• Applicants must have GCSE''s (or equivalent) at Grade 4 or above in Maths and English.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• Work within a team of administration staff, support the provision of an efficient support service to Consultants, junior medical staff and other clinical staff within their team, ie specialist nurses.
• Deal with telephone enquiries promptly.
• Communicate with patients regarding appointments and admissions at the request of medical staff.
• Cover administration posts Trust-wide as required.

Please see attached job description for main duties and responsibilities.

You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role.

To be eligible for an apprenticeship you must:

• Have the right to work and remain in the UK.
• Have lived in the UK for at least 3 years.

  Provide original evidence of required English and maths qualifications.

• Be aged 18 or over (due to the nature of the shifts and role)

Further information:

• You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
• You must not be engaged in any other funded training or education programme.
• We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
• We cannot accept applications from student visa applicants.

Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enroll on the course.

Further details can be found on the UK Government website.

Person Specification

Knowledge

• Understanding of confidentiality issues
• Understanding of medical terminology

Skills

• Good written and verbal communication skills
• Ability to be flexible and work as part of a team
• Good telephone skills

Experience

• Previous work experience in a healthcare environment

Qualifications

• GCSEs in English and Maths at Grades A* to C
• GCSE, Functional Skills or Key Skills qualification in ICT at Level 1 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust