Appointment Services Admin & Call Handler (NHS)

South Tees Hospitals NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional healthcare provider in Tees Valley is seeking an Administrative Assistant to join their Central Appointments Team. You will handle patient appointment inquiries, requiring excellent communication and customer service skills. Ideal candidates will have a background in fast-paced administration, proficiency in Microsoft Office, and experience with confidential information. This position offers training and room for growth within a supportive team environment.

Benefits

Leadership and improvement training

Additional in-house courses available

Qualifications

• Experience in a fast-paced administrative role.
• Experience working with confidential information.
• Proficient in using electronic systems.

Responsibilities

• Act as a call handler for patient and trust appointment enquiries.
• Handle and process all referrals and queries.
• Work as part of a team to maintain efficiency.

Skills

Excellent communication and interpersonal skills

Good organisational skills

Customer service skills

Ability to work in a contact centre

Education

Maths/English GCSE's A* – C or equivalent

NVQ 2 in Business Administration or equivalent experience

Tools

Microsoft Office Suite

Job description

A regional healthcare provider in Tees Valley is seeking an Administrative Assistant to join their Central Appointments Team. You will handle patient appointment inquiries, requiring excellent communication and customer service skills. Ideal candidates will have a background in fast-paced administration, proficiency in Microsoft Office, and experience with confidential information. This position offers training and room for growth within a supportive team environment.