Appointment Scheduler & Customer Support Pro

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A training provider in Norwich is seeking a Customer Service Advisor to manage inbound calls for appointment bookings following referrals. The role demands strong communication skills and the ability to thrive in a fast-paced environment, respecting the callers' needs with empathy. Training will be provided to ensure proficiency. The position offers an annual salary of £23,809.50 and benefits including generous holiday allowance and various employee support programs.

Benefits

28 days holiday, increasing to 30 days after 1 year

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Career development opportunities

Qualifications

• Ability to handle inbound calls and manage booking systems.
• High regard for efficiency and accuracy.
• Willingness to undertake training for the role.

Responsibilities

• Handle inbound calls requiring appointments following referrals.
• Book, re-schedule and cancel appointments on a booking system.

Skills

Good communication skills

Comfortable in a fast-paced environment

Polite and professional telephone manner

Ability to empathize with callers

Job description

A training provider in Norwich is seeking a Customer Service Advisor to manage inbound calls for appointment bookings following referrals. The role demands strong communication skills and the ability to thrive in a fast-paced environment, respecting the callers' needs with empathy. Training will be provided to ensure proficiency. The position offers an annual salary of £23,809.50 and benefits including generous holiday allowance and various employee support programs.