Appointment Scheduler & Customer Support Pro

Back 2 Work Complete Training; Manchester; Remote; GBP 24,000; Full time

Job summary

A training and employment support organization in Manchester is seeking a Customer Service Advisor to manage inbound calls for appointment bookings. Responsibilities include scheduling, re-scheduling, and cancelling appointments, while demonstrating strong communication and customer service skills. The successful candidate will enjoy a salary of £23,809.50 per annum along with additional benefits including 28 days holiday and a lifestyle benefits programme.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn Scheme

Mental Health Employee Assistance programme

Career development opportunities

Qualifications

• Strong communication skills to handle inbound calls effectively.
• Experience in customer service or appointment scheduling preferred.
• Ability to maintain efficiency and accuracy under pressure.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule and cancel appointments using a booking system.
• Empathise with callers while understanding their needs.

Skills

Good communicators

Comfortable in a fast-paced environment

Polite and professional telephone manner

Ability to empathise with callers

Job description

A training and employment support organization in Manchester is seeking a Customer Service Advisor to manage inbound calls for appointment bookings. Responsibilities include scheduling, re-scheduling, and cancelling appointments, while demonstrating strong communication and customer service skills. The successful candidate will enjoy a salary of £23,809.50 per annum along with additional benefits including 28 days holiday and a lifestyle benefits programme.