Appointment Executive

O A; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established provider of bespoke mobility products in the UK is seeking an Appointment Executive. This role focuses on making outbound calls and building client relationships within a supportive team environment. The ideal candidate is confident in communication and has a strong customer service focus. The position offers a basic salary of £25,000 with on-target earnings of up to £35,000, plus incentives.

Benefits

Monthly reward scheme

On-site parking

Friendly team-focused environment

Qualifications

• Excellent rapport-building skills over the phone.
• Professional, personable approach to customer service.
• Positive handling of rejection.

Responsibilities

• Make high-volume outbound calls to book appointments.
• Handle inbound enquiries and follow-ups.
• Maintain CRM systems with accurate customer details.

Skills

Confident communicator

Customer service focus

Experience in target-driven environments

Resilient

Microsoft Office

Proactive

Job description

Responsibilities

• Making high-volume outbound calls to existing and potential business customers to book appointments and demos
• Handling inbound enquiries and follow-up calls
• Asking targeted questions to qualify customer interest and suitability
• Building rapport and maintaining strong client relationships
• Managing diaries and appointment schedules accurately
• Achieving personal and team KPIs and targets
• Keeping CRM systems up to date with accurate customer details and outcomes

Qualifications

• Confident communicator with excellent rapport-building skills over the phone
• Strong customer service focus with a professional, personable approach
• Experience working in target- or KPI-driven environments
• Resilient and able to handle high volumes of rejection positively
• Comfortable using Microsoft Office and internal CRM systems
• Motivated, proactive, and results‑oriented

About the Role

Our client is a well‑established provider of bespoke mobility products, delivering high‑quality solutions to customers across the UK. They pride themselves on exceptional customer service and are seeking an Appointment Executive to join their busy, supportive bookings team. This is a B2B‑focused role, ideal for someone confident making outbound calls and building relationships with clients.

Details

• Monday to Thursday 08:30‑17:00, Friday 08:30‑15:00
• £25,000 basic salary
• Commission structure taking your on‑target earnings to £35,000
• Monthly reward scheme – up to £400 extra per month based on team targets
• On‑site parking
• Potential option to move to part‑time after initial period
• Friendly, team‑focused working environment with regular events