Appointment Executive

OA; England; On-site; GBP 35,000; Full time

Job summary

A leading mobility solutions provider in the UK is seeking an Appointment Executive to join their bookings team. The role involves high-volume outbound calls to build client relationships and book appointments. Successful candidates will have strong communication skills and a focus on customer service. This is a full-time position with a competitive commission structure and potential for part-time opportunities in the future. Ideal for motivated individuals looking for a supportive work environment.

Benefits

Monthly reward scheme

On-site parking

Team events

Qualifications

• Experience in B2B sales or appointment booking.
• Ability to manage high call volumes.
• Professional demeanor when communicating with clients.

Responsibilities

• Making outbound calls to book appointments.
• Handling inbound enquiries and follow-ups.
• Building and maintaining client relationships.
• Achieving team KPIs.
• Updating CRM with customer details.

Skills

Confident communicator

Excellent rapport-building skills

Strong customer service focus

Experience in target-driven environments

Resilience

Proficient in Microsoft Office

Motivated and results-oriented

Tools

CRM systems

Job description

Location: Letchworth

Salary: £25,000 basic commission (OTE £35,000)

Job Type: Full Time (potential to consider part time in future)

Appointment Executive – About our client: Our client is a well-established provider of bespoke mobility products, delivering high-quality solutions to customers across the UK. They pride themselves on exceptional customer service and are seeking an Appointment Executive to join their busy, supportive bookings team. This is a B2B-focused role, ideal for someone confident making outbound calls and building relationships with clients.

Monday to Thursday 08:30–17:00, Friday 08:30–15:00

Commission structure taking your on-target earnings to £35,000

Monthly reward scheme – up to £400 extra per month based on team targets

On-site parking

Potential option to move to part time after initial period

Friendly, team-focused working environment with regular events

Appointment Executive – Responsibilities:

• Making high-volume outbound calls to existing and potential business customers to book appointments and demos
• Handling inbound enquiries and follow-up calls
• Asking targeted questions to qualify customer interest and suitability
• Building rapport and maintaining strong client relationships
• Managing diaries and appointment schedules accurately
• Achieving personal and team KPIs and targets
• Keeping CRM systems up to date with accurate customer details and outcomes

Appointment Executive – What We’re Looking For:

• Confident communicator with excellent rapport-building skills over the phone
• Strong customer service focus with a professional, personable approach
• Experience working in target- or KPI-driven environments
• Resilient and able to handle high volumes of rejection positively
• Comfortable using Microsoft Office and internal CRM systems
• Motivated, proactive, and results-oriented

If you are interested in this role, please apply today with your CV.