Appointment Co-ordinator

NHS; Dewsbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent healthcare provider in Dewsbury seeks a dedicated individual for a role coordinating patient appointments. You will be pivotal in ensuring timely bookings and working closely with patients and staff, all while managing multiple IT systems. The ideal candidate should have a solid educational background, experience in a customer service role, and the ability to thrive in a fast-paced environment. Join us to make a meaningful difference in patient care.

Benefits

NHS pension plan

Generous holiday allowance

Employee health and wellbeing services

Qualifications

• Sound educational background with good GCSE grades.
• Experience in healthcare or administrative roles.
• Ability to effectively multitask in a busy environment.

Responsibilities

• Support the coordination of patient appointments.
• Utilize various IT systems for booking and management.
• Deliver a professional and efficient patient-focused service.

Skills

Excellent communication skills

Experience in a customer service environment

Ability to work in a fast-paced environment

Experience with multiple computer software programs

Ability to organise self and meet deadlines

Education

5 GCSE’s Grade C/4 or above

NVQ 3 in Business Administration or equivalent experience

ECDL or equivalent

Tools

Microsoft Office

Patient Administration System

ICE

Job description

The post holder will be working within a team in a fast paced environment to support the co-ordination of patients appointments at Mid Yorkshire Teaching NHS Trust. Whilst using multiple IT systems the role will encompass diagnostic outpatient booking, pathway management and call handling. This involves close liaison with a wide range of internal and external staff, particularly direct telephone conversations with patients on a daily basis. The post holder will often be the first point of contact for patients into the organisation or department.The post holder will ensure that patients are treated in clinical and chronological order in the appropriate setting, ensuring that appointment slots are utilised to maximum capacity. The individual will have awareness of when to make clear decisions and when to escalate to their team leader accordingly.The post holder will support to deliver a professional and efficient patient focused appointment booking service in accordance with Trust policies and standards. This requires a high level of customer care often communicating with distressed and anxious patients and relatives in a sensitive and empathetic manner

Main duties of the job

Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS/ECamis), Radiology system CRIS, order communications system, digital call handling system, Microsoft packages.The post holder will be required to work in a fast-paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.To frequently sit and concentrate using computer screens for a substantial proportion of the working day, inputting accurate information, using varying computer systems at the same time, often whilst speaking with a patient.Involves high volumes of phone calls to and from patients arranging diagnostic scans in accordance to urgency and booking guidelines.To provide a dedicated service to individual modalities, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to ensure diagnostic capacity is utilised to optimum levels.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Job responsibilities

• Sound educational background 5 GCSE’s Grade C/4 or above
• NVQ 3 in Business Administration or equivalent experience
• ECDL or equivalent
• Experience of working with multiple computer software programmes such as Microsoft Office , Patient Administration System, ICE
• Working within a multi-disciplinary team
• Experience of working in a customer service environment
• Excellent communication skills to overcome barriers of understanding
• Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
• Experiencing of collating data
• Ability to organise self, working to deadlines and ensuring quality standards
• Experience of scheduling/coordination activities and/or resources.

Person Specification

Qualifications

• Please click apply now to view the full person specification (there is no obligation to submit an application)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.