Appointment Booking Coordinator

Prince Personnel Limited; Betton Strange; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking an Appointment Booking Coordinator in Betton Strange. This full-time role involves scheduling appointments, managing client communications, and supporting clients with empathy in a busy healthcare environment. The ideal candidate will have customer service experience and strong IT skills, with a starting salary of £25,000 per annum. Perks include a casual dress code and free on-site parking.

Benefits

Casual dress code

Free and on-site parking

Qualifications

• 1+ year experience in customer service or administration.
• Excellent attention to detail and adaptability.
• Positive, empathetic, and team-oriented approach.

Responsibilities

• Creating appointment schedules and booking rooms.
• Coordinating appointments for assessments and follow-ups.
• Managing a caseload of clients and tracking their progress.
• Communicating with clients and clinicians via phone and email.
• Formatting and reviewing documentation for accuracy.
• Conducting audits and maintaining service quality metrics.
• Handling customer service queries with empathy.
• Collaborating with colleagues for a seamless experience.

Skills

Customer service experience

Strong written and verbal communication skills

Time management

Problem-solving

IT proficiency

Education

GCSE or equivalent

Tools

Google Workspace

Adobe tools

Job description

Overview

Appointment Booking Coordinator — Shrewsbury, Shropshire. Permanent.

Working hours: Monday to Friday, 3 days 8.30am - 4.30pm and 2 days 10am - 6pm on a rota (1 Saturday per month 9am - 4pm).

Starting Salary £25,000 per annum.

Role context

We are recruiting for a full-time Appointment Booking Coordinator to support our client's journey from initial contact through to assessment completion. This is a fast-paced role that requires excellent attention to detail, strong IT skills, and the ability to stay calm under pressure.

This role is working for a business that prides itself as best the best in its sector and therefore their customer experience and standard of work are always their top priority. You'll be part of a small, supportive team that works closely with leadership to improve systems and processes. Your ideas and input will be welcomed as we continue to grow and evolve.

Key Responsibilities

• Creating appointment schedules and booking rooms
• Coordinating appointments for assessments and usually multiple follow-ups
• Managing a caseload of clients and tracking their progress
• Communicating with clients and clinicians via phone and email
• Once the full report is completed, you will format and review the documentation and check for accuracy and literacy
• Conducting audits and maintaining service quality metrics
• Recording client data accurately and securely
• Handling customer service queries with empathy and professionalism
• Supporting clients with mental health needs through clear, compassionate communication
• Collaborating with colleagues to deliver a seamless experience
• Using secure software tools to manage sensitive information

Experience

Essential:

• 1+ year experience in customer service or administration
• Strong written and verbal communication skills
• Excellent time management, problem-solving, and IT proficiency
• High attention to detail and adaptability
• Positive, empathetic, and team-oriented approach

Desirable:

• Experience in healthcare or similar settings
• Familiarity with Google Workspace and Adobe tools

Perks

• Casual dress code
• Free and on-site parking

Education

GCSE or equivalent (preferred)

Additional information

This position is ideal for someone who enjoys working in a busy, collaborative environment where attention to detail, empathy, and problem-solving are highly valued.

The application process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you're seeking a new permanent position, temporary assignment or contract you'll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

REF: DE26741