Applications Support Senior Analyst - AVP

Citi; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial institution is seeking an experienced Application Support professional for its Commodities Production Management team in Belfast. This role involves delivering support and stability to the Commodities trading business through automation and incident management. Ideal candidates will have strong analytical skills, relevant application support experience, and familiarity with various technical tools. Competitive benefits including annual leave and private medical care are offered.

Benefits

27 days annual leave plus bank holidays

Annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees

Qualifications

• Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience.
• Knowledge of Problem Management Tools and the Incident management process.
• Demonstratable experience in providing Automation and TOIL reducing solutions.
• Ability to demonstrate strong analytical and technical skills.

Responsibilities

• Provide stability and support to the Commodities trading business.
• Deliver efficiency and stability through automation and problem management.
• Manage live business incidents effectively.
• Implement scalable solutions from a tooling catalogue.

Skills

Application Support

Site Reliability Engineering

Automation

Analytical skills

Communication skills

Oracle

SQL

UNIX

Tools

MongoDB

ITRS

Grafana

Kibana

Kafka

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Bring your skills in analysis, problem solving and communication to Citi’s Commodities Production Management team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Commodities Support team is a well-established team with regional coverage in Singapore, India, London, Belfast and Houston. The team primarily covers regional application support to the Commodities trading business within Markets. Our partners include the Trading desk, Operations, Middle office, Risk and Controls and other downstream partners. The team is responsible for ensuring the availability and efficiency of the trading applications used by all partner functions.

What you’ll do:

• Work within the Global Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners).
• Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles.
• Use Site Reliability Engineering methods to improve availability and performance of applications.
• Deliver TOIL reduction via automation, resiliency and observability.
• Manage, triage, communicate and resolve live business impacting incidents.
• Deliver observability and analytical insights into application performance and capacity with proposed solutions.
• Work to implement scalable solutions from a tooling catalogue.

What we’ll need from you:

• Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience.
• Knowledge / experience of Problem Management Tools and the Incident management process.
• Demonstratable experience in providing Automation and TOIL reducing solutions.
• Ability to demonstrate strong analytical and technical skills.
• Effective written and verbal communications including ability to explain technical issues in simple terms and the ability to communicate appropriately to relevant stakeholders.
• Experience with Oracle, Mongo, SQL, ITRS , Grafana, Kibana, Kafka, UNIX. OTEL
• Ability to plan and organize workload and triaging effectively based on urgency.
• Consistently demonstrate clear and concise written and verbal communication skills.

What we’ll provide you:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.