Applications Support Administrator / Analyst

Churchill Estates Management Ltd; Moortown; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retirement properties management company is seeking an Applications Support Administrator / Analyst to provide in-house systems administration and service desk support. This role involves managing operational applications, troubleshooting, and collaborating with various stakeholders. The ideal candidate will have experience with SaaS solutions and strong analytical skills. Office-based in Ringwood, this position offers competitive benefits including a company car or cash allowance.

Benefits

Competitive salary

Company car or cash for car allowance

Annual holiday entitlement of 24 days + Bank Holidays

Day off on your birthday

Ongoing investment into personal development

Colleague well-being initiatives

Peer recognition scheme

Referral bonuses

Employee Assistance programme

Eyecare reimbursement

Health Screening

Charity events

John Lewis vouchers for expectant parents

Qualifications

• Previous experience supporting and advising businesses on system capabilities.
• Proven ability to work within a collaborative team environment.
• Knowledge of SaaS and third-party applications in a commercial context.

Responsibilities

• Support in-house systems administration and service desk response.
• Manage system upgrades and User Acceptance Testing (UAT).
• Resolve service desk tickets and document resolutions.

Skills

Systems administration

Analytical skills

Problem solving

Collaboration

Tools

Civica CX

Keystone

MRI Qube PM

Sequel (SQL)

Job description

• Job Title: Applications Support Administrator / Analyst
• Location: Office based in Ringwood, Hampshire
• Hours: 37 hours per week, Monday to Friday

About the role

As our new Applications Support Administrator / Analyst, you will provide an in‑house systems administration, analytical and service desk response for Churchill Estates Management’s hosted operational applications which include MRI Qube PM and Civica CX / Keystone.

The Applications Support Administrator / Analyst will report to the Business Analyst and work alongside a range of stakeholders across the Churchill Group, playing a key role within our business project teams and the wider group IT department.

Your day-to-day responsibilities will include

• Being part of a team responsible for the initial build, ongoing configuration, testing, troubleshooting and implementation of IT systems, applications and projects.
• Leading on system upgrades including the preparation of upgrade schedules and the management of User Acceptance Testing (UAT) to completion.
• Proactively maintaining systems, integrity of data and compliance.
• Supporting future system integrations of allocated applications.
• Creating and maintaining technical documents and procedures.
• Supporting the business with system reporting and wider day‑to‑day system operations.
• Resolving service desk tickets relating to your range of assigned applications, documenting resolutions and actions undertaken.
• Escalating and managing service tickets as needed with the relevant third‑party suppliers.
• Working with the training academy to support the onboarding of new application users.

You will be based daily at our Head Office in Ringwood with office hours as 9.00 – 5.30 Monday to Thursday and 9.00 – 5.00 on Friday.

About you

This is a great opportunity for a methodical, proactive, and analytical applications specialist who has previous experience supporting and advising a business on how to develop and maximise their system capabilities.

You’ll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your own workload and responsibilities.

Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be a distinct advantage. As a minimum, you will be able to demonstrate proven experience of working with SaaS and third‑party applications within a commercially orientated business.

We are also looking for someone with excellent problem solving and investigation skills, who appreciates the importance of creating detailed documentation.

Our new Applications Support Administrator / Analyst will be joining a great team, at a really exciting time as we continue to invest in our technology and infrastructure across the Churchill Group.

Your rewards

• Competitive salary
• Company car or cash for car allowance
• Annual holiday entitlement of 24 days + Bank Holidays
• Day off on your birthday
• Ongoing investment into your personal development (CPD)
• Colleague well‑being initiatives and ambassadors
• Peer recognition scheme linked to our values
• Colleague, Client and Land referral bonuses
• Employee Assistance programme
• Reward card
• Eyecare reimbursement
• Health Screening
• Charity events linked to Churchill Foundation
• John Lewis vouchers – £200 to all expectant parents

About us

Churchill Estates Management is a wholly owned subsidiary of Churchill Retirement Plc. The business has grown year on year since launching in 2006 and we now manage more than 220 retirement developments, 9,000 apartments, supporting over 11,000 retired people nationally.

Our Head Office, based in Ringwood, provides vital centralised services in support of our retirement developments who in turn are supported by a team of experienced Regional and Area Managers, right across the UK.

Our service is about so much more than simply buildings and facilities management, we provide an enhanced lifestyle for our homeowners in their retirement. You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind.

We are an ambitious, innovative and award‑winning company who have a clear growth strategy for the years ahead.

Our Vision is to be the best property management company in the UK.

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story, apply today.

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