Applications Product Specialist

Adecco; Worthing; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an Applications Product Specialist for a 9-month contract. Based in the UK, the role involves providing technical support, troubleshooting complex issues, and conducting training for customers. The ideal candidate will have experience in a hospital or research laboratory and a solid understanding of the diagnostics industry. Strong attention to detail and the ability to work collaboratively in a multicultural environment are essential.

Qualifications

• Experience in a hospital or research laboratory is strongly desired.
• Proven track record of troubleshooting experience is desired.
• Ability to work independently and in a multicultural team environment.

Responsibilities

• Provide application and technical support to customers.
• Handle customer enquiries and troubleshoot issues.
• Conduct training and offer on-site support.

Skills

Experience in a hospital or research laboratory

Troubleshooting experience

Knowledge of CRM and web delivery tools

Understanding of Diagnostics industry

Attention to detail

Ability to work in a multicultural team

Teamwork and collaboration

Full UK/EU driving licence

Job description

Applications Product Specialist (Contract)

Duration: 9 Months (Possibility for extension)

Location: Surrey, East and West Sussex, Hampshire and Berkshire (Fully On-site Role)

Rate: A highly competitive PAYE or Umbrella Day Rate is available for suitable candidates

Role Profile

Be responsible for providing application, technical or scientific support to internal/external customers. Handle customer enquiries from the acceptance of application product problems through to caseresolution.

To deliver sustainable solutions for support cases, deliver customer training, provide on site support activities.

Key Responsibilities

• Handling of external and internal enquiries, either remotely or directly
• Identification and troubleshooting of complex issues
• Conducting and design of external/internal training
• Information and knowledge transfer
• On-site service activities - troubleshooting, installations, commissioning of instruments into routine use
• Supporting instrument installations
• Configuration and commissioning of systems into routine use
• On site support during customer verification and go-live
• Handling of complaints in cooperation with RCSC and team support (including communication with customers and colleagues)
• Identification, reporting and resolution of common and reproducible issues
• Monitoring and escalation of complaints
• Perform training for Roche systems with agreed concepts and documentation
• Maintain records of customer trainings within sites
• Undertake training in a standardised and consistent manner
• Ensure a prompt response to issues in line with superior customer experience
• Clear and accountable communication with customers
• Open to changes in work patterns in line with market dynamics and customer needs

Skills & Experience

• Previous experience of working in a hospital / research laboratory (strongly desired)
• Proven track record of troubleshooting experience (desired)
• Knowledge of Customer Relationship Management (CRM) and web delivery tools (advantageous)
• Understanding of the Diagnostics industry and familiar with working in a multicultural environment (strongly desired)
• Troubleshooting experience showing attention to detail
• Able to work independently and in a multicultural team environment
• Demonstrate teamwork, collaboration, decision making and achieving result
• Full UK/EU (or equivalent) driving licence
• Passport (required for overseas training)

Candidates will need to show evidence of the above in their CV in order to be considered.

Applicants should apply via the client. We will respond to all successful applicants ASAP; we may also contact for other opportunities that fit your skillset.