Applications Product Specialist

Adecco; Pulborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking an Applications Product Specialist to provide technical support and training. Candidates should have a proven track record in troubleshooting, preferably in a hospital or research setting. This fully on-site role in the United Kingdom offers a competitive day rate for suitable candidates.

Qualifications

• Previous experience in a hospital/research laboratory is strongly desired.
• Proven track record of troubleshooting experience is desired.
• Demonstrated ability to work in a multicultural team environment.

Responsibilities

• Provide application, technical or scientific support to internal/external customers.
• Handle customer enquiries from acceptance of product problems to resolution.
• Deliver on-site support activities including troubleshooting and installations.

Skills

Troubleshooting experience

Experience in a hospital/research laboratory

Knowledge of Customer Relationship Management (CRM)

Attention to detail

Teamwork and collaboration

Full UK/EU driving licence

Ability to work independently

Understanding of diagnostics industry

Job description

Applications Product Specialist (Contract)

Duration: 9 months (possibility for extension)

Location: Surrey, East and West Sussex, Hampshire and Berkshire (Fully on-site role)

Rate: A highly competitive PAYE or Umbrella day rate is available for suitable candidates

Role Profile

Be responsible for providing application, technical or scientific support to internal/external customers

Handle customer enquiries from the acceptance of application product problems through to case resolution

Deliver sustainable solutions for support cases

Deliver customer training

Provide on‑site support activities

Key Responsibilities

• Handle external and internal enquiries remotely or directly
• Identify and troubleshoot complex issues
• Conduct and design external/internal training
• Transfer information and knowledge
• On‑site service activities – troubleshooting, installations, commissioning of instruments into routine use
• Support instrument installations
• Configure and commission systems into routine use
• Provide on‑site support during customer verification and go‑live
• Handle complaints in cooperation with RCSC and team support, including communication with customers and colleagues
• Identify, report and resolve common and reproducible issues
• Monitor and escalade complaints
• Perform training for Roche systems with agreed concepts and documentation
• Maintain records of customer trainings within sites
• Undertake training in a standardised and consistent manner
• Ensure a prompt response to issues in line with superior customer experience
• Clear and accountable communication with customers
• Open to changes in work patterns in line with market dynamics and customer needs

Skills & Experience

• Previous experience working in a hospital/research laboratory (strongly desired)
• Proven track record of troubleshooting experience (desired)
• Knowledge of Customer Relationship Management (CRM) and web delivery tools (advantageous)
• Understanding of the diagnostics industry and familiar with working in a multicultural environment (strongly desired)
• Troubleshooting experience showing attention to detail
• Able to work independently and in a multicultural team environment
• Demonstrate teamwork, collaboration, decision making and achieving results
• Full UK/EU (or equivalent) driving licence
• Passport (required for overseas training)

EEO Statement

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.