Application Support Technician

NHS Scotland; Scotland; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Work-life balance policies

Learning resources

Job summary

Public Services Delivery Scotland (PSD Scotland) is seeking an enthusiastic IT professional to join the Application support team. You will work on end-to-end procurement and supply chain IT systems and liaise with PCF colleagues and stakeholders.

Experience with WMS like JDA Dispatcher and procurement tools such as PECOS/PowerGate is essential. The role is based in Canderside, Larkhall, with a 36-hour week, and PSD Scotland supports hybrid and office-based working.

Qualifications

• Experience with large IT systems and stakeholder liaison.
• Knowledge of warehouse management systems and procurement tools.
• Ability to manage multiple priorities on mission-critical systems.

Responsibilities

• Support production IT systems for end-to-end procurement and supply chain.
• Collaborate with PCF colleagues and varied stakeholders.
• Configure devices such as wireless printers and RDTs for operations.
• Handle multiple tasks with competing priorities on critical systems.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Tools

JDA Dispatcher

PECOS

PowerGate

Wireless printers

RDTs configuration

Job description

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About the Organisation:

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post:

PSD IT provides a service to PSD Procurement Commissioning and Facilities (PCF) to support their production IT systems relating to end to end procurement and supply chain activities. We seek to appoint an enthusiastic and self‑motivated individual to join the current Application support team in the provision of these support services.

The Candidate:

You will have excellent communication and inter‑personal skills and be able to work as a member of the team liaising with PCF colleagues as well as a variety of stakeholders who use procurement and supply chain systems. You will be able to demonstrate excellent organisational skills, exhibiting a high degree of accuracy and experience of working on large IT systems. You should have the ability to handle multiple pieces of work on mission critical systems with different priorities, managing the conflicting demands on your time.

Practical, in‑depth knowledge of Warehouse Management Systems (WMS), such as JDA Dispatcher, is essential. The ability to manage the provision and configuration of devices such as wireless printers and Radio Device Terminals (RDTs) is also essential. Experience of Procurement & Purchasing systems, such as PECOS and PowerGate, would be an advantage.

Location and Working Pattern:

Canderside, Larkhall

Monday to Friday 36 hours per week

PSD Scotland is a remote‑friendly employer with colleagues based throughout Scotland. We support hybrid and office‑based working arrangements where possible and welcome discussions about alternative working patterns during the application process.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits:

Ourbenefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion:

Public Services Delivery Scotland is a national organisation and, as an anchor institution, is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all under‑representated groups, including racially minoritised people and disabled people. You do not need to be working in a similar role now. Whether you are returning from a career break, such as maternity, paternity or caring responsibilities, or bringing transferable skills from another sector, your experience can bring a valuable perspective to our work. We are committed to supporting staff health, wellbeing and development, and offer a range of learning and development opportunities to promote diversity, inclusion and positive mental health. Staff can also join a range of equality networks. As an equal opportunities employer and accredited Disability Confident Leader, we offer an interview to disabled applicants who meet the minimum criteria. Where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance. If you would like to discuss the role, reasonable adjustments or alternative working patterns before applying, please contact [e-mail].

Further information:

For an informal discussion on the post, please contact Billy MacLeod (Senior Department Manager) 07785 388106

Closing date for completed applications is Tuesday 10th November 2026.

Pleasenote that the majority of correspondence is sent by e‑mail only, so please check your e‑mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.