Application Support Technician

Mike Fiechtner Photography; Milnthorpe; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A healthcare software company in Milnthorpe is seeking a customer support professional to help users effectively utilize their software. In this role, you will respond to customer queries, troubleshoot issues, and assist in software setups. The ideal candidate will have strong communication skills, a degree or equivalent, and a curiosity for learning. The position offers a supportive hybrid working environment and clear career advancement opportunities.

Benefits

Hybrid working

Career growth opportunities

Supportive working environment

Qualifications

• Strong communication skills on the phone and via email.
• Curiosity and willingness to learn.
• Ability to troubleshoot and resolve issues.

Responsibilities

• Support customers by responding to queries and helping them use the software.
• Troubleshoot and resolve issues quickly.
• Assist with new software setups and testing.

Skills

Excellent communication skills

Understanding of computers and networks

Problem-solving skills

Education

Degree or equivalent qualification

Tools

SQL

HTML

JavaScript

Job description

Milnthorpe, Cumbria

£30,000 - £35,000 (depending on experience)

Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?

Whether you’re just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.

Founded in 1984, 4S DAWN Clinical Software is a world‑leading provider of software that helps hospitals and clinics safely monitor patients with long‑term conditions. Our software is used every day by healthcare teams to improve patient safety.

About The Role

In this people‑focused role, you’ll support our customers by helping them use our software confidently and effectively. You’ll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You’ll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.

You don’t need to be a technical expert; what matters most is that you’re curious, enjoy learning, and are confident communicating with people. We’ll provide full training to help you build the technical skills you need.

What You’ll Do

• Support customers by responding to queries and helping them get the most from our software
• Troubleshoot issues and work with our team to resolve them quickly and effectively
• Assist with new software setups and testing to make sure everything is ready for use
• Be part of a friendly team committed to improving patient care
• Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the applications, tools and features in solving their real‑world challenges

What We’re Looking For

• A good understanding of computers and networks, or the enthusiasm to learn
• Excellent communication skills and a professional, helpful approach on the phone and by email
• A degree (or equivalent) or other relevant qualification

Experience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we’ll teach you what you need to know.

Why Join Us

• A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)
• Clear opportunities to grow your career, from application support into software development or project delivery
• A chance to be part of a mission‑led company improving patient safety around the world

Please note, you’ll need to live within a commutable distance (around 2030 miles) of Milnthorpe, Cumbria.

If you’re ready to build a rewarding career helping customers and making a difference in healthcare, we’d love to hear from you. Select the Apply button today.