Application Support Team Leader (Oracle EBS)

Tria Recruitment; Fleckney; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an Application Support Team Leader to lead a team providing 2nd/3rd line support for Oracle E-business Suite Financials. The role is primarily hybrid, requiring presence in London, Sunderland, or Leicester for 3 days each week. Key responsibilities include managing application support procedures and ensuring service level agreement compliance with third-party suppliers. Candidates should possess strong leadership skills and a solid background in financial applications.

Qualifications

• Experience with team leadership in a support environment.
• Ability to manage relationships with third-party suppliers.

Responsibilities

• Lead and manage a team of application support analysts.
• Maintain and improve application support procedures.
• Oversee enhancements to drive business performance.
• Provide guidance on application security and disaster recovery.
• Ensure support requests comply with service standards.

Skills

Experience supporting Oracle E-business Suite financials

Proven experience in 2nd and 3rd line Applications Support

Team leadership experience

Strong communication skills

ITIL Foundation qualification (or equivalent)

Job description

Are you experienced in providing 2nd/3rd line Application Support for Oracle EBS financials? Do you have a background in leading a team and ideally working with external vendors? If so, apply now for this new role for an Application Support Team Leader.

This role can either be based in London, Sunderland OR Leicester and it will require 3 days per week onsite in your chosen location. It will initially be for 6 months.

As the Application Support Team Leader, you'll be responsible for leading a team of 6 Application Support Analysts to deliver comprehensive 2nd and 3rd line application support. You'll ensure high standards of customer service, operational excellence, and continuous improvement across business-critical systems.

Central to this role will be the support of Oracle E-business Suite Financials, and prior experience will be necessary. In addition, the Application Support Team Leader will oversee the support of a range of bespoke, industry-specific applications.

Key Responsibilities

• Lead and manage a team of application support analysts, setting clear objectives and performance standards.
• Maintain and improve application support procedures and documentation.
• Oversee application enhancements to drive business performance.
• Provide guidance on application security, licensing, upgrades, backups, and disaster recovery.
• Ensure support requests are handled efficiently and in line with service standards.
• Manage relationships with third-party suppliers to ensure SLA compliance.

Skills & Experience

• Experience supporting Oracle E-business Suite financials
• Proven experience in 2nd and 3rd line Applications Support
• Team leadership experience
• ITIL Foundation qualification (or equivalent) preferred
• Strong communication skills with the ability to engage at all levels.

For further information, please apply and I will contact you to discuss.

The rate is flexible depending on experience and we can discuss this in more depth directly. The role will be inside IR35.

Application Support Team Leader (Oracle E-business Suite Financials)