Application Support Specialist

Digital Appointments; Stafford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A software solutions provider is seeking an Application Support Specialist to ensure the success of their software solutions. This hybrid role involves providing 1st and 2nd line support, troubleshooting, and assisting with installations. The ideal candidate will have experience in application support and strong client-facing skills. Competitive salary, travel expenses, and hotel accommodations are included for client visits.

Benefits

Competitive salary

Car or mileage allowance

Full travel expenses

Supportive team environment

Qualifications

• Proven experience in application support within a software or technology environment.
• Strong client-facing communication skills with the ability to explain complex technical issues.
• Experience troubleshooting, diagnosing, and resolving software issues.
• Ability to travel to client sites around 4 days per month.

Responsibilities

• Provide 1st and 2nd line application support to clients.
• Troubleshoot and resolve technical issues related to software usage.
• Deliver software installations at client sites.
• Maintain a high level of client satisfaction.

Skills

Application support experience

Client-facing communication skills

Troubleshooting skills

Problem-solving mindset

Job description

About the Role

As an Application Support Specialist, you’ll play a crucial role in ensuring the continued success of our client’s software solutions. You’ll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately 4 client-side visits per month to oversee installations and provide on-site support.

Key Responsibilities

• Provide 1st and 2nd line application support to clients.
• Troubleshoot and resolve technical issues related to software usage, integration, and performance.
• Deliver software installations at client sites (travel expenses and hotel accommodation provided).
• Maintain a high level of client satisfaction through excellent communication and problem-solving skills.
• Collaborate with internal teams to resolve technical issues and improve the product.
• Document support cases, ensuring accurate tracking of issues and resolutions.
• Continuously learn and stay updated on the software product and industry best practices.

About You

To succeed in this role, you ll need:

• Proven experience in application support, ideally within a software or technology environment.
• Strong client-facing communication skills, with the ability to explain complex technical issues clearly and concisely.
• Experience with troubleshooting, diagnosing, and resolving software issues.
• Ability to travel to client sites around 4 days per month (with full expenses and hotel accommodation covered).
• A problem-solving mindset and the ability to work both independently and as part of a team.

Benefits

• Competitive salary plus a car or generous mileage allowance
• Hybrid working model (work from home with the flexibility to visit clients when needed).
• Full travel expenses and hotel accommodation for client visits.
• Opportunity to work with a well-established software platform in an innovative and supportive team.

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent.

Apply now to take the next step i