Application Support Specialist

Collinson Group; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive reward package

Learning & development opportunities

Inclusive culture

Job summary

Collinson Group is seeking an Application Support Specialist to provide technical and functional support for software applications and integrations across the organisation. You will ensure timely issue resolution, monitor performance, and collaborate with developers and end-users to deliver a reliable application experience.

The role requires a degree in computer science or equivalent, strong communication skills, and experience with ITSM tools such as JIRA and GitHub.

Qualifications

• Degree in Computer Science or related field or equivalent experience.
• Knowledge of operating systems, databases and application architectures.
• Experience with ITSM tools (e.g. JIRA) and version control (e.g. GitHub).
• Strong written and verbal communication; customer-service orientation.
• Understanding of SDLC and ability to troubleshoot using logs.

Responsibilities

• Provide direct support for software applications and integrations.
• Monitor application performance and resolve issues within SLAs.
• Collaborate with developers, admins and end-users to implement improvements.
• Maintain SOPs, user guides and performance metrics.
• Conduct training sessions to enhance user understanding.

Skills

ITSM tools

JIRA

GitHub

Customer-service

Analytical skills

Education

Bachelor's degree in Computer Science

Tools

JIRA

GitHub

Job description

and details on how your personal data is processed, please review our .Application Support Specialist page is loaded## Application Support Specialistremote type: Hybridlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR000328# **Job Description****The Role**The Application Support Specialist provides technical and functional support for software applications and integrations, including (but not limited to) Legal Applications, JIRA, Confluence and GitHub across the organisation.The role ensures smooth operation, timely issue resolution within agreed SLAs, and ongoing enhancement of supported systems.The role involves close collaboration with developers, product managers, service desk teams and end-users to deliver a reliable and high-quality application experience.**Key Responsibilities*** Provide direct support for software applications by troubleshooting and resolving user enquiries.* Monitor application performance and ensure systems are running optimally.* Work closely with software developers, system administrators and end-users to facilitate smooth operations and implement improvements.* Maintain SOPs, user guides and application performance metrics.* Conduct training sessions for users to enhance understanding of software applications and best practices.* Identify and recommend system improvements, optimisations and enhancements.**Knowledge, Skills and Behaviours**Essential* Degree in Computer Science, Information Technology or a related discipline, or equivalent knowledge gained through substantial experience in application support or development.* Understanding of operating systems, databases and application architectures.* Experience using ITSM tools (e.g. JIRA) and version control platforms (e.g. GitHub).* Knowledge of SDLC processes and best practices.* Ability to troubleshoot application issues using logs, diagnostic tools and scripts.* Excellent written and verbal communication skills.* Strong customer-service orientation.* Effective problem-solving and analytical skills.* Ability to work collaboratively across teams.* Adaptability to handle multiple tasks and shifting priorities.Desirable* Experience performing data fixes and routine back-end adjustments.* Exposure to clinical or specialised business applications.* Familiarity with software security, compliance standards or regulated environments.We want our people to feel recognised, supported and able to thrive both at work and beyond it.We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.# **Equal opportunities: Our commitment to inclusion**Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it's our people who make the difference. At Collinson Group, we're curious, hardworking, humble, and focused on creating impact together, which is why we're proud to be recognised as a top workplace.**Better journeys start here - including your own.**Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.**Your next journey could start here**We are always interested in meeting talented people who share our ambition. Join our talent community and tell us more about your experience, interests and aspirations. Our Talent Acquisition team will be in touch when an opportunity matches your skills.**Join our talent community**