Application Support Specialist

Getlink; Folkestone; On-site; GBP 35,000 - 45,000; Full time

Job summary

A major transportation provider in the UK is seeking an Application Support Specialist to provide technical and functional support for business applications. This role involves issue diagnosis, user assistance, and collaboration with project teams to improve system performance. The ideal candidate will have a Bachelor’s degree in Computer Science and experience in application support, with strong troubleshooting skills and a solid understanding of web applications and SQL. The position is permanent with an application deadline of February 9, 2026.

Qualifications

• 2+ years in application support or similar technical role.
• Strong troubleshooting skills for software applications.
• Knowledge of web applications and SQL.

Responsibilities

• Provide technical support for application issues.
• Analyse and troubleshoot application problems.
• Work with cross-functional teams to resolve issues.

Skills

Troubleshooting skills

Communication skills

Analytical abilities

Collaboration

Education

Bachelor's Degree in Computer Science or related field

ITIL Foundation or relevant certifications

Tools

SQL

.NET

Job description

The Application Support Specialist will provide technical and functional support for commercial systems within Eurotunnel’s IT department. The role ensures the smooth operation of business applications by diagnosing and resolving issues, assisting users, and contributing to system improvements. This position requires adaptability to a diverse technical environment and close collaboration with project managers, support teams, and business users.

Responsibilities

• Technical Support: Respond to and resolve application support requests promptly and effectively.
• Issue Diagnosis: Analyse and troubleshoot application problems, identify root causes, and implement corrective actions.
• User Assistance: Provide guidance and training to users on application functionality.
• Incident Management: Log, track, and resolve incidents using the support system.
• Collaboration: Work with development teams, business stakeholders, and IT technical teams to resolve complex issues and enhance application performance.
• Documentation: Maintain accurate support documentation, including user guides and troubleshooting procedures.
• Continuous Improvement: Identify and implement opportunities for process and service enhancements.

Qualifications and Experience

• Bachelorührung in Computer Science, Information Technology, or a related discipline.
• Relevant certifications (e.g., ITIL Foundation, Microsoft technologies) are advantageous.

Experience and Skills

• Minimum of 2 years in application support or a similar technical role.
• Strong troubleshooting skills for software applications.
• Knowledge of web applications (.NET) and SQL language.
• Excellent communication skills to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities, including working on unfamiliar systems.
• Ability to work collaboratively within cross-functional teams.

Preferred

• Experience with web applications, cloud environments, and CRM systems.
• Ability to understand (read/speak) French is a plus.

If you are interested in applying, please submit your application online by Monday 9th February 2026.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply. For further information, please visit the UK Visa and Immigration Website.

• Durée du contrat en mois / Contract duration in months (CDD/FTC, détachement/secondment, alternance/apprentice, intérim/seasonal):
• Type de contrat / Contract Type: CDI / Permanent