Application Support Specialist

Anson Mccade Careers; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading enterprise software firm in the UK is seeking an Application Support Specialist to join their hybrid support team in Southampton. The ideal candidate will have experience with ERP systems and be ready to transition into a technical role. Responsibilities include supporting customers via phone and email, troubleshooting issues, and collaborating with internal teams. This is a great opportunity for someone eager to grow their technical skills in a customer-focused environment.

Qualifications

• Hands-on experience in operational systems such as ERP platforms.
• Experience in customer service or technical support environments.
• Eager to grow technical capabilities.

Responsibilities

• Support ERP customers via phone, email, and remote access.
• Troubleshoot application issues and escalate when needed.
• Assist with live environments, upgrades, and configuration changes.
• Collaborate with internal teams on testing and documentation.
• Build strong relationships with customers for timely resolution.

Skills

Customer support experience

Troubleshooting skills

Experience with ERP systems

Strong communication skills

Job description

Application Support Specialist Hybrid (Southampton)

Open to candidates from operational, logistics, or trade environments with ERP experience

We're hiring an Application Support Specialist to join our growing support team in Southampton. This hybrid role is ideal for someone with hands‑on experience in operational systems such as ERP platforms used in builders merchants, plumbing suppliers, or warehouse environments who is now ready to transition into a more technical, systems‑focused career.

You’ll be joining a well‑established enterprise software company that delivers ERP solutions to thousands of businesses. We’re looking for someone who understands how systems support day‑to‑day operations and is eager to grow their technical capabilities in a collaborative, customer‑focused environment.

What You’ll Be Doing

• Supporting ERP customers via phone, email, and remote access
• Troubleshooting application issues and escalating where needed
• Assisting with live environments, including upgrades, go‑lives, and configuration changes
• Collaborating with internal teams on testing, documentation, and product improvement
• Building strong relationships with customers and ensuring timely, professional resolution of cases

What We're Looking For

Experience using ERP…