Application Support Officer - MID07130

Midlothian Council; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in the United Kingdom is seeking an Application Support Officer to provide support across various Council systems. The ideal candidate should have strong administration experience, advanced MS Excel skills, and relevant IT qualifications. This permanent role involves delivering system training and ensuring accurate reporting for users. The position offers a salary starting at £30,243.53 per annum.

Qualifications

• Must have strong administration experience.
• Aptitude for using information technology in the workplace.

Responsibilities

• Provide day-to-day support to users of Council systems.
• Deliver training to system users as required.
• Ensure accurate processing and production of reports.

Skills

Advanced MS Excel skills

Interpersonal skills

Education

SVQ level 3 or HNC in Information Technology

Job description

Job Vacancy

An exciting opportunity has arisen to build your software/application support knowledge and experience, working with staff in schools and other services across the whole council.

Based in Fairfield House as part of the Business Applications Team within Corporate Resources, you will provide support to users of several Council systems and applications including SEEMiS, Groupcall, Parents Portal and the potential future delivery of a client transport system.

You will provide day to day support to users and advise on associated business processes and support the roll-out, operation and the ongoing expansion / evolution of these systems and applications as well as and supporting any relevant projects.

You will deliver training to system users as required and ensure that any required periodic processing and production of reports is completed accurately and according to timetables.

Please note that this role does not involve any programming, database administration, software development or the support of digital hardware or infrastructure.

This post is ideally suited to an individual with strong administration experience and an aptitude for using information technology in the workplace.

Previous applicants need not re-apply.

KNOWLEDGE

EDUCATIONAL/VOCATIONAL QUALIFICATIONS REQUIRED

Essential:

Jobholders must be educated to SVQ level 3/ in a relevant subject such as HNC Information Technology, Information Management, Business Information Systems, or evidence of equivalent competency along with evidence of numeracy and literacy at Higher Grade.

EXPERIENCE REQUIRED

Essential:

Evidence of advanced MS Excel skills.

Evidence developed interpersonal skills to agree and implement changes in procedures.

An understanding of the relevant legislation associated with the retention of information.

Desirable:

Evidence of the ability to produce and manipulate data for a variety of uses using various query and reporting tools.

Previous Systems Administration experience including the provision of helpdesk service to colleagues and other stakeholders

Experience of the delivery of staff training.

Experience in the design and production of training/procedural/guidance documentation.

CLOSING DATE - Sunday 23rd November 2025

INTERVIEW DATE - Monday 8th December 2025

Job Advert

Position Title: Application Support Officer

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Monday - Friday

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,243.53 per annum.

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.

Please note that Disclosure Scotland has changed the way certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email [e-mail] to discuss with member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.