Application Support Officer (ERP)

Si Hoang Photographer; Ellesmere Port; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local government organization is seeking an experienced Application Support Officer to provide operational support for their ERP system. You will manage service requests, troubleshoot system issues, and ensure effective performance monitoring. Ideal candidates will have strong system administration experience and excellent communication skills. This is a two-month contract role based in Ellesmere Port, offering £22.85 per hour.

Qualifications

• Experience in system administration and providing front line support.
• Knowledge of transactional, finance and/or payroll processes is desirable.
• A pro-active attitude and ability to manage pressure effectively in a fast-paced environment.

Responsibilities

• Ensure effective operational support and development of the Unit4 ERP system.
• Manage service requests and escalate system defects.
• Provide frontline support and troubleshoot system problems.

Skills

System administration

Troubleshooting

Excellent communication

Tools

Unit4 ERP

Job description

Overview

Positive Employment is currently recruiting for an Application Support Officer for our client, a local government organisation in Chester.

The successful candidate will support an essential team responsible for ensuring the effective operational delivery of the organisation's ERP system as part of a Transactional Shared Service.

The role has a focus on system administration, monitoring performance, maintaining system stability and working through support calls and service requests.

This role is a 2 month initial contract with the possibility to extend.

Responsibilities

• Responsible for ensuring the effective operational support and development of the Unit4 ERP system on behalf of the organisation.
• Manage service requests, escalating system defects and service requests with the 3rd party support contract.
• Provide frontline support of the Unit4 and linked systems including troubleshooting system problems, providing resolution.
• Processing service requests, access/security administration, UAT, and supporting system upgrades.
• Day to day responsibility for monitoring the system performance, support/defect calls and service requests.
• Undertake system administration duties for the Unit4 application.

Personal Requirements

• Must also have a history of working in system administration providing support for system defects and providing front line support.
• Experience and knowledge of transactional, finance and/or payroll processes is desirable as well as experience of investigating and troubleshooting system errors.
• Excellent communication skills and an ability to interpret and present data in a meaningful way.
• A pro-active and positive attitude with the ability to manage pressure effectively within a fast-paced environment is key.
• Functional configuration background ideally relating to Unit4 but other similar roles and experience would be desirable.
• Knowledge of the Unit4 application would be desirable as would experience in a similar system or position.

Working Hours

37 hours / 9:00am - 5:00pm / Monday to Friday

Pay

£22.85 per hour

Note: This role is within the scope of IR35.