Application Support Officer

Northumbria Healthcare NHS Foundation Trust; Stokesley; On-site; GBP 30,000 - 40,000; Full time

Job summary

An NHS consortium is seeking an experienced Application Support Officer to enhance system development and technical innovation. This role involves leading system design, testing, and advising on procedures and enhancements. Ideal candidates will have a financial degree and supervisory experience in finance or purchasing. Join a motivated team dedicated to supporting NHS services and enjoy a hybrid work model.

Benefits

Hybrid working model

Professional development opportunities

Qualifications

• Professional Degree Level qualification within a Financial or Procurement related study area, or equivalent qualification and/or demonstrable relevant experience.
• Experience in a supervisory role within a Finance or Purchasing Department.
• Working knowledge of NHS practices is beneficial.

Responsibilities

• Lead and contribute to system design, development, and testing activities.
• Implement enhancements and new functionality across business systems.
• Provide specialist technical advice, analysis, and data reporting.

Skills

Keyboard skills

Microsoft Office tools

Education

Degree Level qualification in Financial or Procurement studies

Prince 2 Project Management qualification

Job description

Overview

We are seeking an experienced Application Support Officer with a strong focus on system development, enhancement, and technical innovation to support the NEP Consortium. This role offers the opportunity to shape and improve key applications across the Consortium's P2P, O2C, and A2R solutions, ensuring systems are robust, efficient, and aligned with best practice.

The closing date is 12 November 2025

We are seeking an experienced Application Support Officer with a strong focus on system development, enhancement, and technical innovation to support the NEP Consortium. This role offers the opportunity to shape and improve key applications across the Consortium2s P2P, O2C, and A2R solutions, ensuring systems are robust, efficient, and aligned with best practice.

Working collaboratively within the Applications and Systems Support Teams, you will lead on the design, testing, and implementation of new developments and system improvements — from software and web functionality to reporting tools and integrations. You will also play a key role in advising and supporting Consortium members in the adoption of system enhancements and standardised business processes.

Main duties of the job

• Leading and contributing to system design, development, and testing activities.
• Implementing enhancements and new functionality across a range of business systems.
• Providing specialist technical advice, analysis, and data reporting to support decision-making.
• Supporting training and mentoring of colleagues to strengthen technical capability across the team.
• Ensuring all developments meet security and compliance standards under NEP SLAs.

Please note you will be required to work onsite 3 days a week.

About us

NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.

Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives, driving improve outcomes for patients.

At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.

You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.

Job responsibilities

We are looking for an Accounts Payable Specialist to join our Application Development Team at NEP. Our team is a collaborative group of specialists covering Technical, Applications, Business/Account Management, and Support functions, dedicated to the day-to-day management, maintenance, and continuous development of NEP2s Oracle Fusion Cloud solutions to ensure service excellence.

As the Application Support Officer specialising in Accounts Payable, you will play a vital role in supporting and enhancing our Oracle Fusion financial systems. You will take ownership of resolving complex Accounts Payable queries, driving improvements in system processes, and ensuring best practice across the NEP Consortium. Working closely with our Customer Service team, you will also provide expert front-line and service desk support to Consortium Organisations.

Join us and help shape the future of Accounts Payable and financial operations across NEP2s Oracle Fusion environment.

Person Specification

Qualifications

• The Application Support Officer should possess a professional Degree Level qualification within a Financial or Procurement related study area, or equivalent qualification and/or demonstrable relevant experience.
• Qualification in Project Management, i.e. Prince 2.

Experience

• The Post Holder should have experience of working in a supervisory role within a Finance or Purchasing Department or a Customer Service Support Department within a pro-active team-based environment.
• A broad range of operational experience and knowledge of one or more computer systems, hardware or software.
• It would be beneficial, although not essential, for the post holder to have working knowledge of NHS working practices and procedures.

Skills

• The Post Holder should possess excellent keyboard skills, and should have good working knowledge of Microsoft Office tools, including Project, Word, Excel and PowerPoint.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northumbria Healthcare NHS Foundation Trust