Application Support Manager

Knovia; Remote; GBP 45,000 - 50,000; Full time

Job summary

A leading training provider in the UK is seeking an experienced Application Support Manager to lead their support function. The role involves managing application performance, collaborating with teams, and solving complex problems in a cloud-first environment. Candidates should have strong ITIL knowledge and advanced skills in Microsoft 365 applications. This full-time position offers competitive salary and a remote working option.

Benefits

Generous Annual Leave

Extra Day Off for birthdays

Paid Volunteering Leave

Perkbox access

Recognition and Long Service Awards

Qualifications

• Experience supporting learner management platforms in the education sector preferred.
• Maintains a strong understanding of data protection and application security principles.
• Confident in using structured ITIL processes.

Responsibilities

• Providing 1st and 2nd line application support.
• Managing application lifecycle including installation and upgrades.
• Monitoring and maintaining system performance and security.

Skills

ITIL 4 Managing Professional/Foundation Certification

Advanced user of Microsoft 365 Applications (Teams/SharePoint/PowerPoint)

Strong communication and stakeholder engagement skills

Knowledge of platforms like Azure, AWS

Familiarity with ITSM tools (e.g., JIRA, ServiceNow)

Ability to triage and troubleshoot application issues

Education

HND/HNC/Level 5 in Information Technology or a related field

Job description

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Company Description

At Knovia, we are a group of best‑in‑class training providers, and we are on an exciting journey to enhance and modernise our digital workplace‑empowering colleagues to work, connect, and collaborate more efficiently.

Position

Location: Remote

Salary: £45,000 - 50,000

Hours: Fulltime – Monday‑Friday (36.5 hours)

We are seeking an experienced and proactive Application Support Manager to lead our Application Support function and ensure the stability, reliability, and performance of core business applications, support and improve a range of business‑critical applications, deliver excellent user experience, and ensure smooth day‑to‑day operations.

In this role you will play a key role in optimising cloud‑based applications across learner management systems, educational tools, booking platforms, and the Microsoft 365 ecosystem. Your work will directly support our mission to create an intuitive, secure, and connected working environment for all colleagues.

This exciting group‑based role would be perfect for an Applications Support Manager who thrives in a cloud‑first environment, enjoys solving complex problems, and can lead and mentor support specialists while working collaboratively across the businesses.

Key responsibilities in this role include:

• Providing 1st and 2nd line application support for business‑critical systems, ensuring timely resolution
• Managing application lifecycle, including installation, configuration, upgrades, and patching, ensuring minimal disruption to users
• Monitoring and maintaining system performance, availability, and security across supported applications
• Using tools and logs to proactively identify issues
• Ensuring compliance with data protection, licensing, and security policies
• Collaborating with vendors and internal teams to escal[e] and resolve complex application issues
• Providing insights and reports on application performance
• Leading and mentoring application support specialist and allocate resources effectively and manage workload priorities

Requirements

What we need from you:

• ITIL 4 Managing Professional/Foundation Certification
• HND/HNC/Level 5 in Information Technology, or a related field is often preferred but not always mandatory
• Experience supporting learner management platforms within the apprenticeship and/or education sector preferred
• Confident and advanced user of Microsoft 365 Applications (Teams/SharePoint/PowerPoint)
• Knowledge of platforms like Azure, AWS, or hybrid setups.
• Familiarity with ITSM tools (e.g., JIRA, ServiceNow)
• Ability to triage and troubleshoot application issues using structured ITIL processes
• Strong communication and stakeholder engagement skills
• Maintains a strong understanding of data protection and application security principles when handling sensitive information

Want to know more? Take a look at the job description attached to see the full information on this exciting role.

Other information

We have a number of benefits available and all colleagues benefit from our standard benefits including;

Generous Annual Leave: 21 days, increasing with length of service, plus a holiday purchase scheme

Holiday Benefits: 3 Knovia Days for our operational December closure and 8 Public Bank Holidays

Extra Day Off: Enjoy an additional day off to celebrate your birthday

Paid Volunteering Leave: Up to 3 days of paid leave for volunteering opportunities and corporate conscience initiatives

Perkbox: Access to a wide range of lifestyle benefits and wellness tools

Recognition and Long Service Awards: Celebrating the milestones and contributions of our colleagues

All colleagues must adhere to our internal information security, data protection policies alongside all other policies and procedures.

We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.

To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.

Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.

Please note: We will be reviewing applications on an ongoing basis, therefore this role may close earlier than expected.