Application Support Engineer – SQL

Ascent People Ltd; West Midlands Combined Authority; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading software house in the UK is seeking a Software Support Engineer to join their expanding team. This role involves supporting clients with software issues, where full training will be provided. The ideal candidate will have experience in customer support, good SQL skills, and strong communication abilities.

Qualifications

• Previous experience in Application Software Support.
• Experience in call logging and 1st-3rd Line Software Support.
• Strong verbal and written communication skills.

Responsibilities

• Support external clients with software issues (1st - 3rd line support).
• Implement software both remotely and onsite.
• Log calls and manage support tickets efficiently.

Skills

SQL Server

T-SQL

Software Implementation

Communication

Job description

Application Support Engineer, Software Support Engineer, ERP, SQL Server, T-SQL, Software Implementation, Solution Architecture, Enterprise Software, Databases, 1st -3rd line, Service Desk, External Client Support – 32K

Our client is a profitable and rapidly expanding Software House. They are looking for a Software Support Engineer / Application Support Engineer to join their busy Software Support team. Full training in the client’s software will be provided as well as formal SQL qualifications & certifications. Hours are 9-5, Monday – Friday (no shift work – whoop whoop!) The office is based in the Leicestershire area.

The skills needed for this role are:

* Previous experience of working in an Application Software Support / Customer Support role
* Experience in call logging and dealing with 1st-3rd Line Software Support issues
* Experience in working within a similar environment such as Enterprise, CRM, or Financial software.
* Good SQL Server, T-SQL, the ability to write scripts and interrogate databases
* Software implementation – remote and onsite
* Some understanding of how programming works
* Strong verbal and written communication skills

Salary: competitive starting salary 32K and benefits.

You must be able to pass a pre-employment screening due to the nature of my client’s customers.

This is an office-based job.

If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don’t have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

Jo Bevington

Recruiter:

Jo Bevington

Phone: [phone]
Email: [e-mail] My Social