Application Support Engineer £37,000

SR2; Penarth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A social recruitment agency based in the United Kingdom is seeking an experienced Application Support Engineer to join a digital team. The role involves supporting various systems, focusing on troubleshooting, application performance, and collaborating with the development team on updates. This position also requires interaction with testing functions as needed. Ideal candidates should have experience with software or CMS-based products. The role is mostly remote with occasional meetings in Cardiff.

Qualifications

• Experience supporting various internal and customer-facing systems.
• Hands-on experience with testing (integration and regression) is a plus.
• Ability to create user-friendly support documentation.

Responsibilities

• Troubleshoot issues and monitor application performance.
• Work closely with the development team on technical challenges.
• Deploy updates and continuously improve the systems.

Skills

Experience supporting software or CMS-based products

Exposure to software testing

Collaborative, can-do attitude

Job description

I'm looking for an Application Support Engineer to join a lovely digital team who are passionate about delivering great products and experiences for their customers.

The role is mostly remote, but you'll catch up with the team in person around once a month or every two (usually in Cardiff).

You'll be supporting a range of internal and customer facing systems, from web applications and CMS platforms to more complex software products. Your day to day will include troubleshooting issues, monitoring application performance, and working closely with the development team to tackle trickier technical challenges, deploy updates, and continuously improve the systems.

As the team doesn't currently have a dedicated testing function, you'll also get hands on with testing (integration and regression) when needed, helping ensure everything runs smoothly and reliably. You'll use your experience to create clear, user-friendly support documentation too, like guides, FAQs and incident reports.

They're looking for someone with experience supporting software or CMS-based products, ideally with some exposure to software testing and a collaborative, can‑do attitude.

If that sounds like you, I'd love to chat! Apply below or get in touch with Sam Miller at SR2, Socially Responsible Recruitment to find out more.