Application Support Engineer - BACLJP

Pontoon; City Of London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading employment consultancy is seeking an Application Support Engineer to support the Market Risk team. This role requires strong SQL and UNIX/Linux skills, along with excellent problem-solving abilities in a fast-paced environment. The position offers a competitive rate and a chance to work in a collaborative setting. Join us to make a significant impact in the financial services industry.

Benefits

Highly competitive rate

Collaborative working environment

Exposure to multi-regional teams

Contribution to meaningful projects

Qualifications

• Proven experience in Production Support.
• Strong knowledge of SQL and UNIX/Linux.
• Familiarity with Software Development Life Cycle and ITIL required.
• Excellent verbal and written communication skills.
• Experience in multi-regional team environments is needed.
• Basic knowledge of Python scripting is necessary.

Responsibilities

• Respond to and resolve business queries in the Market Risk space.
• Manage user query mailbox ensuring timely responses.
• Handle feed and batch support items while managing alerts.
• Provide timely incident management including user notifications.
• Collaborate with development teams for issue resolution.

Skills

Production Support

SQL

UNIX/Linux

ITIL

Verbal communication

Written communication

Project management

Time management

ITRS

DynaTrace

Splunk

Autosys

Python scripting

Agile methodology

Windows OS

Tableau

Tools

ITSM

ITRS

DynaTrace

Splunk

Job description

Role: Application Support Engineer

Location: Chester /Bromley /London (3 days a week onsite)

Duration: 12 Months (potentially extension)

Status: Inside IR35

Rate: Highly competitive rate available for suitable candidates

Hours: 35-40/hours (Week) - occasionally weekend support needed.

Are you a dynamic and skilled Application Support Engineer looking for an exciting opportunity in the financial sector? Our client is on the lookout for a talented individual to join their team for a 12-month, with a highly competitive rate available for the right candidate. If you're ready to make an impact and thrive in a fast-paced environment, this role could be perfect for you!

Key Responsibilities:

• Respond to and resolve business queries in the Market Risk space.
• Efficiently manage the user query mailbox, ensuring timely and appropriate responses.
• Handle feed and batch support items while managing alerts and monitoring.
• Utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Provide timely incident management, including user notifications and escalations.
• Maintain documentation and knowledge management practises.
• Collaborate with development teams to coordinate resolutions.
• Assist with metrics reporting and business continuity testing.
• Organise and independently run meetings for effective issue resolution.
• Identify opportunities for automation to minimise repetitive tasks.

Required Skills:

• Proven experience in Production Support.
• Strong knowledge of SQL and UNIX/Linux.
• Familiarity with the Software Development Life Cycle and ITIL.
• Excellent verbal and written communication skills.
• Exceptional project and time management abilities.
• Experience working in a multi-regional team.
• Proficient in ITRS, DynaTrace, and Splunk.
• Knowledge of Autosys and Bob jobs.
• Basic Python scripting skills.
• Previous experience in the financial industry, particularly in Market Risk.
• Understanding of Agile methodology and operations exposure with Windows OS.
• Familiarity with Tableau is a plus!

Why Join Us?

• Enjoy a highly competitive rate tailored for suitable candidates.
• Work in a collaborative and innovative environment.
• Gain exposure to a dynamic multi-regional team.
• Contribute to meaningful projects in the financial sector.

If you're ready to take the next step in your career and make a significant impact as an Application Support Engineer, we want to hear from you! Apply now to become part of an exciting journey in the financial services industry.

Don't miss out on this fantastic opportunity!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.