Application Support Engineer

Lorien; Glasgow; On-site; GBP 26,000 - 30,000; Full time

Job summary

A fast-growing global SaaS provider is looking for an Application Support Engineer to join their expanding support function in Scotland. This hybrid role offers a competitive salary of £26K-£30K, a 10% bonus, and opportunities for career development. You will provide hands-on application support, manage support tickets, and collaborate with various teams to ensure system stability. The position requires strong SQL skills and experience in application support.

Benefits

Competitive salary and bonus

Hybrid working model

Private healthcare

Career development opportunities

Supportive team environment

Qualifications

• Proven experience in Application Support or 1st/2nd Line Support.
• Strong hands-on SQL skills (Azure SQL a bonus).
• Ability to support users remotely.

Responsibilities

• Provide hands-on application support across core platforms.
• Manage and elevate support tickets appropriately.
• Collaborate with DevOps, Infrastructure, and other teams.
• Monitor remote client servers for stability.

Skills

Application Support experience

Strong SQL skills

Active Directory / Entra ID knowledge

Remote user support

ITIL understanding

Job description

Job Ref

BBBH165209_1759917683

Date Added

October 8th, 2025

Consultant

Liam Kirton

Application Support Engineer - Edinburgh or Glasgow Hybrid - £26K-£30K + 10% Bonus

SQL skills required | Hybrid working | Rotational shifts | Growing SaaS company

Lorien's client, a fast-growing global SaaS provider with a strong reputation in their domain, is looking to hire an Application Support Engineer to join their expanding support function. Based out of either their Edinburgh or Glasgow office, this is a fantastic opportunity to join a tech-driven business with exciting projects, a collaborative culture, and a clear path for progression.

What's in it for you?

• Competitive salary (£26K-£30K) + 10% bonus
• Hybrid working model (office/home split based on shift)
• Private healthcare, flexible working, recognition rewards
• Career development and upskilling opportunities
• Friendly, supportive team environment

Shift Pattern (rotational):

• Morning (6am-2:30pm) - Work from home
• Mid (8am-4:30pm) - Office-based Tuesdays & Thursdays (Edinburgh or Glasgow), WFH rest of the week
• Late (2:30pm-10pm) - Work from home
• On-call rota - Approx. 1 in 4/5 weeks (post-probation)

Key Responsibilities:

• Provide hands-on application support across core platforms
• Manage and elevate support tickets appropriately
• Collaborate with DevOps, Infrastructure, and other teams
• Monitor remote client servers for stability
• Manage user accounts and support portal access
• Contribute to deployments, change/config projects, and process improvements

What You'll Bring:

• Proven experience in Application Support or 1st /2nd Line Support
• Strong hands-on SQL skills (Azure SQL a bonus)
• Familiarity with Active Directory / Entra ID (AzureAD)
• Ability to support users remotely
• Understanding of ITIL, Change Management, or similar methodologies

If you're looking to join a company that values its people, offers real career growth, and works on impactful tech, apply now with your latest CV or reach out for a chat before this opportunity is snapped up.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.