Application Support Engineer

Coforge U.K. Ltd; England; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading tech company in the UK is seeking an Application Support Analyst to manage and maintain Content Catalogue applications. The role involves troubleshooting, change management, and using tools like Control-M and SQL. Ideal candidates have a Bachelor's degree in IT and 3–6 years of experience in application support. This position supports a collaborative environment aimed at operational excellence.

Qualifications

• 3–6 years of experience in application support or technical operations.
• Experience supporting content management or portal applications is an advantage.
• Understanding of ITIL processes preferred.

Responsibilities

• Manage and track all change requests for the Content Catalogue application.
• Troubleshoot and resolve application, database, and performance issues.
• Utilize Control-M for job scheduling and automation of tasks.

Skills

Control-M

SQL

PowerShell Scripting

Frontend Troubleshooting

Monitoring Tools

Education

Bachelor's degree in computer science or related field

Tools

Dynatrace

Kibana

Job description

Role Overview

The Application Support Analyst will be responsible for managing, supporting, and maintaining the Content Catalogue applications—a suite of tools enabling updates, validations, and management of elements within the organization's Intranet portals (including menu items, tags, URLs, and other metadata). This role involves technical management, change execution, and proactive system monitoring to ensure high availability, accuracy, and performance of the Content Catalogue environment. The ideal candidate will combine strong technical expertise with operational discipline and a collaborative mindset.

Key Responsibilities

• Manage, execute, and track all change requests for the Content Catalogue application, ensuring compliance with internal change and release management processes.
• Perform due diligence and impact analysis for each requested change, including testing, rollback planning, and stakeholder communication.
• Coordinate and support infrastructure changes, upgrades, and maintenance windows, ensuring minimal disruption to business users.
• Troubleshoot and resolve application, database, and performance issues in a timely and structured manner.
• Utilize Control-M for job scheduling, monitoring, and automation of routine operational tasks.
• Develop, optimize, and maintain SQL scripts/queries for data validation, reporting, and issue investigation.
• Use PowerShell Scripting to automate operational processes and streamline system checks or deployments.
• Apply basic Front End knowledge to investigate and validate browser-level issues (session storage, local storage, cookies, network calls, etc.) and integration points with the Intranet portal.
• Work with REST APIs to test, validate, and troubleshoot integrations with other systems.
• Leverage monitoring tools (Dynatrace, Kibana, or similar) to identify and resolve performance bottlenecks, errors, and service anomalies.
• Collaborate closely with application owners, developers, and infrastructure teams to ensure continuous improvement and operational excellence.
• Maintain comprehensive documentation for all processes, configurations, and incident resolutions.

Core Skills and Experience

Technical Skills

• Control-M: Experience in job scheduling and automation.
• Database (SQL): Proficient in writing and analysing complex SQL queries.
• Programming/Scripting: Knowledge of any programming language (e.g., Python, Java, or similar) and proficiency in PowerShell Scripting.
• Frontend Troubleshooting: Understanding of browser developer tools, session/local storage, cookies, and REST API debugging.
• Monitoring Tools: Experience with Dynatrace, Kibana, or similar performance monitoring and log analysis tools.

Additional Competencies

• Strong analytical and problem‑solving skills.
• Excellent attention to detail and ability to perform structured impact analysis.
• Effective communication and coordination with multiple stakeholders and teams.
• Ability to work independently while managing multiple priorities in a fast‑paced environment.
• Understanding of ITIL processes (Incident, Change, and Problem Management) preferred.

Education and Experience

• Bachelor's degree in computer science, Information Technology, or related field.
• 3–6 years of experience in application support, system administration, or technical operations.
• Prior experience supporting content management or portal applications is an advantage.