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Application Support Engineer

Jago Consultants

Crowborough

On-site

GBP 22,000 - 28,000

Full time

27 days ago

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Job summary

Une entreprise de logiciels basée à Crowborough cherche un Application Support Engineer. Le candidat retenu travaillera avec une équipe dynamique, s'occupant du support d'applications logicielles personnalisées, avec des attentes de développement continu. Une bonne communication et une expérience préalable en support technique sont essentielles, ainsi qu'une bonne maîtrise des bases de données SQL.

Benefits

25 jours de congés incluant les jours fériés
Régime de retraite
Opportunité de développement des compétences

Qualifications

  • Expérience en support de 2ème ligne ou rôle similaire.
  • Compétences exceptionnelles en communication, tant écrites que verbales.
  • Passion pour l'apprentissage de nouvelles compétences.

Responsibilities

  • Gestion des questions et problèmes techniques des clients par téléphone et email.
  • Assurer le bon fonctionnement des systèmes logiciels et résoudre rapidement les problèmes.
  • Effectuer des tâches d'administration système.

Skills

Communication
Problème de résolution
Travail en équipe

Tools

SQL

Job description

Social network you want to login/join with:

Application Support Engineer, Crowborough

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Client:
Location:

Crowborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:
Job Views:

10

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Description

Application Support Engineer required. My client is a leading software company based in Crowborough.

The successful candidate will be joining a team of 25 people. You will be working on a bespoke & evolving software package, therefore they are looking for candidates who have 2nd Line Support Experience and a quick learner to build their knowledge of the software package.

Position overview

  • You will be responsible for dealing with client’s questions and technical issues both via telephone and email.
  • You will be hands-on and experienced with Software Application Support and will have the ability to pick up new systems quickly as their
  • software is constantly being updated and developed.
  • Liaising with clients / customers over the phone
  • Ensure our clients systems runs smoothly and all issues are resolved as soon as possible.
  • Receiving, logging and resolving IT issues
  • To ensure that all software systems, procedures and processes are effectively documented to agreed standards
  • Liaise with external suppliers of software / hardware systems and other specialist teams
  • Undertake system administration tasks

Position requirements

  • Experience in a similar role or as a 2nd Line support Technician
  • Full UK Driving License
  • Experience working in Software
  • SQL Experience would be an advantage
  • Have a passion for learning new skills and enjoy working within a team
  • Friendly but professional in your approach
  • Excellent communication skills, written and verbal.

Position Remuneration

  • Monday to Friday 9am – 17:30pm.
  • Salary £22,000 – 28,000 DOE
  • 25 days holiday including bank holidays
  • Pension Scheme
  • Genuine opportunity to enhance their skills to build a successful career in a software company
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