Application Support Engineer

Lorien; City of Edinburgh; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading global SaaS provider in the United Kingdom is seeking an experienced Application Support Engineer to join their team. This role offers a hybrid working model and involves hands-on application support across core platforms. The ideal candidate will have strong SQL skills and experience in support roles. The position includes benefits such as a competitive salary and career development opportunities.

Benefits

Competitive salary

10% bonus

Private healthcare

Flexible working

Career development opportunities

Qualifications

• Proven experience in Support or 1st/2nd Line Support.
• Strong hands-on SQL skills.
• Familiarity with Active Directory / Entra ID.

Responsibilities

• Provide hands-on application support across core platforms.
• Manage and elevate support tickets appropriately.
• Collaborate with DevOps and Infrastructure teams.

Skills

SQL skills

Support experience

Active Directory familiarity

Remote user support

ITIL understanding

Job description

Application Support Engineer - Edinburgh or Glasgow Hybrid - 26K- 30K + 10% Bonus

SQL skills required Hybrid working Rotational shifts Growing SaaS company

Lorien's client, a fast-growing global SaaS provider with a strong reputation in their domain, is looking to hire an Application Support Engineer to join their expanding support function. Based out of either their Edinburgh or Glasgow office, this is a fantastic opportunity to join a tech-driven business with exciting projects, a collaborative culture, and a clear path for progression.

What's in it for you?

• Competitive salary ( 26K- 30K) + 10% bonus
• Hybrid working model (office/home split based on shift)
• Private healthcare, flexible working, recognition rewards
• Career development and upskilling opportunities
• Friendly, supportive team environment

Shift Pattern (rotational):

• Morning (6am-2:30pm) - Work from home
• Mid (8am-4:30pm) - Office-based Tuesdays & Thursdays (Edinburgh or Glasgow), WFH rest of the week
• Late (2:30pm-10pm) - Work from home

Key Responsibilities:

• Provide hands‑on application support across core platforms
• Manage and elevate support tickets appropriately
• Collaborate with DevOps, Infrastructure, and other teams
• Monitor remote client servers for stability
• Manage user accounts and support portal access
• Contribute to deployments, change/config projects, and process improvements

What You'll Bring:3>

• Proven experience in Support or 1st /2nd Line Support
• Strong hands‑on SQL skills (Azure SQL a bonus)
• Familiarity with Active Directory / Entra ID (AzureAD)
• Ability to support users remotely
• Understanding of ITIL, Change Management, or similar methodologies

If you're looking to join a company that values its people, offers real career growth, and works on impactful tech, apply now with your latest CV or reach out for a chat before this opportunity is snapped up.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.