Application Support Engineer

Identify Solutions; Cardiff; Remote; GBP 31,000 - 37,000; Full time

Job summary

A tech solutions provider is seeking an Application Support Engineer for a remote position based in South Wales or the South West UK. The role involves diagnosing application issues, testing features, and collaborating with developers. Ideal candidates possess broad technical skills including Azure and PHP, and are proactive and customer-focused. Competitive salary up to £37k plus benefits offered.

Qualifications

• Must be methodical, customer-focused and proactive.
• Comfortable working across a range of technologies.
• Able to collaborate with others to achieve results.

Responsibilities

• Diagnose issues and monitor performance of applications.
• Test new features and ensure platforms run reliably.
• Collaborate with developers to deploy fixes and updates.
• Document solutions and identify ways to improve tools.

Skills

Broad technical skills

Experience in Azure

Experience in WordPress

Experience in Craft CMS

Experience in PHP

Experience in .NET

Experience in JavaScript

Experience in TypeScript

Experience in React

Experience in SQL or other databases

Experience in GitHub

Experience in JIRA

Job description

Overview

Application Support Engineer – Remote (South Wales / South West UK only). Salary up to £37k plus benefits.

Responsibilities

• Diagnose issues and monitor performance of internal and customer-facing applications.
• Test new features and ensure platforms run reliably.
• Collaborate with developers to deploy fixes and updates.
• Document solutions and identify ways to improve tools, processes and automation.

Qualifications

• Broad technical skills, ideally with experience in Azure, WordPress, Craft CMS, PHP, .NET, JavaScript, TypeScript, React, SQL or other databases, GitHub and JIRA.
• Methodical, customer-focused and proactive; comfortable working across a range of technologies and collaborating with others to achieve results.

Benefits

This is a fully remote role, but we are ideally looking for someone based in South Wales or the South West who can occasionally meet with the wider team when needed.

Contact

Please contact James Chau at