Application Support Engineer

ECM Selection (Holdings) Limited; Cambridge; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A technology solutions company based in Cambridge seeks an experienced Application Support Engineer to enhance customer engagement with their advanced network management solutions. In this role, you will provide critical support, perform installations, and help clients resolve issues. Ideal candidates possess a degree in Computer Science or Engineering and have strong communication and software testing skills. The position offers a competitive salary and the chance to deepen your expertise in 4G and 5G technology, while working remotely.

Qualifications

• Experience in client-facing roles addressing technical issues.
• Comfortable with providing support and guidance to resolve issues.
• Understand the software development lifecycle.

Responsibilities

• Provide front-line support and answer customer questions.
• Carry out installations and upgrades.
• Identify process improvements and design test procedures.

Skills

Excellent communications skills

Hands-on experience of testing software

Linux desktop and scripting skills

Education

Good degree in relevant subject such as Computer Science or Engineering

Job description

Helping clients solve real-world problems in 4G and 5G network infrastructure.

Cambridge - Work from Home; to £50k DoE.

Want to apply your engineering skills and problem solving abilities to real-world problems? This Cambridge company has developed advanced network management solutions for scenarios where clients need closer control over their 4G and 5G network infrastructure. These products are already in use by customers across the world, and as their business grows, the company continues to add new capabilities.

To help their increasing customer base get the best from their products, they are seeking an experienced Application Support Engineer to join their team. Typical tasks could include providing front‑line support and answering customer questions, providing step by step guidance to resolve common issues, carrying out installations and upgrades, identifying process improvements, and designing and executing test procedures.

This role features a competitive salary and an opportunity for an enthusiastic and capable Application Support Engineer to become the go‑to expert in 4G and 5G technology. Whilst the team works remotely, you will need to be located close enough to Cambridge for convenient exchange of hardware, or occasional meetings.

Essential skills and attributes:

• A good degree in relevant subject such as Computer Science or Engineering; or similar experience
• Excellent communications skills - you will need to be comfortable exploring technical issues in depth with clients and helping them reach a resolution
• Hands‑on experience of testing software within a professional software engineering environment
• Linux desktop and scripting skills, and an understanding of the software development lifecycle
• Full existing right to work in the UK without restriction, time limit, or sponsorship

Keywords: Application Support, Front Line Support, Software Engineering, Software Test, Linux, Client‑Facing, Remote.

Please apply (quoting ref: CV27516) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.