Application Support Engineer

Hamilton Barnes; Blackburn; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A well-established UK organisation is seeking an Application Support Lead Engineer. This role involves ownership of application support and driving improvements in processes. The ideal candidate will have a strong background in application support and a passion for problem-solving. This is a hybrid position with competitive pay up to £37,000 plus a performance bonus.

Qualifications

• Background in application support is essential.
• Willingness to drive root-cause analysis and problem ownership.

Responsibilities

• Own and coordinate day-to-day application support.
• Become the go-to expert for core business applications.
• Drive root-cause analysis to eliminate recurring issues.
• Raise and present improvement initiatives for approval.
• Support and coordinate the Change Advisory Board.
• Work closely with projects to minimize disruption.

Skills

Application support experience

Root-cause analysis

Problem ownership

Job description

Hybrid (approx. 1–2 days on-site per week)

💼 Permanent

💰 Up to £37,000 + £2,000 performance bonus

About the Opportunity

We're working with a well-established UK organisation operating across a large national network and currently going through an exciting period of growth.

They’re looking to bring in a dedicated Application Support Lead Engineer, the first permanent hire in this space, to take true ownership of their internal applications and shape how support is delivered moving forward.

This is a non Dev role, and it’s perfect for someone who genuinely enjoys problem-solving, stability, and making processes better.

What You’ll Be Doing

• ✅ Owning and coordinating day-to-day application support
• ✅ Becoming the go-to expert for core business applications (high level, not coding)
• ✅ Driving root-cause analysis to eliminate recurring issues
• ✅ Raising and presenting improvement initiatives for approval
• ✅ Supporting and coordinating the Change Advisory Board (CAB)
• ✅ Working closely with projects to minimise disruption and keep things running smoothly

This isn’t a reactive “reset passwords all day” position, it’s a role with real visibility, accountability and impact.

What We’re Looking For

Must-have :

• Background in application support
• Someone who enjoys root-cause analysis and problem ownership