Application Support Engineer

Birmingham City Council; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local government authority in Birmingham is seeking a Senior Application Support Engineer to lead support for various software applications. You will collaborate with multiple teams, ensuring optimal implementation and performance of solutions. The ideal candidate will have extensive experience in application support and strong technical skills, fostering excellent relationships with stakeholders. The council offers a supportive working environment with competitive benefits.

Benefits

Generous annual leave

Great pension scheme

Well-being support

Annual travel passes

Discounts at city centre establishments

Qualifications

• Extensive hands-on experience in application support.
• Comprehensive experience in Revenues and Benefits service support.
• Ability to interpret business requirements.

Responsibilities

• Lead implementation and support of applications across various business areas.
• Collaborate with teams to upgrade and maintain applications.
• Build and maintain relationships with stakeholders and suppliers.

Skills

User-centric approach

Technical Expertise in IT

Communication skills

Relationship building

Tools

Revenues & Benefits applications

3rd Party products from NEC

Job description

Overview

Join Birmingham City Council's Applications Support Team as an experienced Senior Application Support Engineer. You will lead expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions. The ideal candidate is user-centric, highly motivated, with extensive experience providing expert technical support and guidance to internal teams. They should be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment.

What you will do

• Lead on current applications and collaborate with teams to implement upgrades and advanced solutions that meet business needs.
• Lead on the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with suppliers, business representatives, scheduling, database and other teams to support advanced solutions that meet business requirements.

Responsibilities

• Technical Expertise: Ideally extensive hands-on experience and in-depth knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
• Application Support: Lead on the implementation, seamless support and operation of applications across multiple business areas – including interpreting business requirements to ensure correct setup of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers, stakeholders within the business and suppliers.
• Experience: Comprehensive experience in Revenues and Benefits service support and third party hosted solutions.
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Additional Skills: Ability to work on own initiative and to lead, develop and deliver work plans, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.

Working for Birmingham City Council

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city. The Council is a fantastic place to work, challenging and supportive, with a leadership that is adventurous in its pursuit of excellence. There is a clear vision to ensure the Council is working for communities today and building for tomorrow, focusing resources on five key priorities:

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and service areas across the council

You must upload a CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.